Subscription Management
Introduction
Tagrain is available in 2 editions – Community and Enterprise. As the name specifies the two editions differ in the features and functionalities they have to offer.
Community Edition
This edition being lighter is best suited for forward looking small retailers having a single store single POS setup. It is FREE for life and comes with some limitations. It is limited by allowing you to only execute 1000 POS transactions per month and it also does not come with any of the plugins. You however, get free access to the entire help portal that includes hundreds of articles, guides and videos.
Enterprise Edition
This edition is best suited for mid to large retailers who need more features and / or multi store functionalities. It not only lets you add additional Stores and POS terminals, but it also allows you to subscribe to feature enhancing plugins and comes in two payment options – Monthly Payment Plan OR on an Annual Payment Plan.
Subscription Plans
There are two subscription options or payment plans available in Tagrain. You can either subscribe to a Monthly plan OR on an Annual plan.
Monthly Plan
The billing cycle is a 30 day cycle at which Tagrain invoices your plan's fees. You will be billed immediately on activation and then on the same day the following months.
Annual Plan
The billing cycle is a 365 day cycle at which Tagrain invoices your plan's fees. You will be billed immediately on activation and then again, every year (365 days) following activation. Click HERE to know more about the pricing of these two editions
Tagrain Editions - Community and Enterprise
You sign up for a Tagrain 14-day trial edition before you upgrade to a regular subscribed version. Upon completion of the trial period, you have the choice to either upgrade to the Enterprise Edition OR subscribe to the Community Edition. The Community edition will be FREE for life whereas the Enterprise edition is a paid subscription.
Subscription Options and Scenarios
The different subscription options and scenarios are explained in the section below.
Scenario 1. After evaluating trial edition, you subscribe to the Community Edition
Scenario 2. After evaluating trial edition, you subscribe to the Enterprise Edition
Scenario 3. You upgrade from the Community Edition to the Enterprise Edition
Scenario 4. You upgrade your existing Enterprise Edition to add/remove Stores/POS and/or activate/deactivate plugins
We will cover all the scenarios mentioned above in the sections below to give you a fair understanding of how the subscription calculations are performed in Tagrain.
After evaluating Trial edition, you subscribe to the Community Edition
You can subscribe to the community edition by clicking on the subscription plans link on the top banner of your screen which will open a pop up comparing the two editions - Community and Enterprise.
Being Free for life, there is no subscription price applicable. You can always upgrade to the Enterprise edition from the Community edition.
Clicking on Choose Community will bring up the Important Message For Community Edition pop up screen telling you about the benefits of the Community Edition and the things that you miss out in it.
Click Next on the Important Message For Community Edition pop up screen to continue with Community Edition. This will bring up the Clear Sample Data pop up screen.
Though optional, you have the option to to delete the sample data that came with the application OR the data that you would have created as part of the evaluation process.
Click the Confirm Community Edition button to confirm your selection and switch to the Community edition.
Once you decide to subscribe to the Community edition, the application scales down the application by asking you to remove additional stores / POS terminals, converting all products to standard products, etc.
After evaluating trial edition, you subscribe to the Enterprise Edition
You can subscribe to the Enterprise edition by clicking on the subscription plans link on the top banner of your screen which will open a pop up comparing the two editions - Community and Enterprise.
The Enterprise edition being a paid edition comes with a subscription plan. The subscription amount varies depending upon the following factors:
1.Billing frequency - Annual or Monthly
2.Subscription price of the selected plugin
3.Number of stores in your environment
4.Number of licenses purchased
Tagrain does not follow the one-size-fits-all philosophy.
The Enterprise edition and the plugins are designed in a manner that you only pay for the features that you really need.
Clicking on Choose Enterprise will bring up the Clear Sample Data pop up screen. Though optional, you have the option to to delete the sample data that came with the application OR the data that you would have created as part of the evaluation process.
Clicking the OK button will take you to the Purchase Subscription page where you can select Enterprise as your edition of choice.
Alternatively, you can navigate to the admin section on the top right corner of the screen and click the Manage Account option. In the screen that opens, click the Choose Subscription button to reach the Purchase Subscription page.
The Purchase Subscription Screen is divided into the following sections –
Choose Your Subscription
In this section the Stores and POS that you would have created as a part of the evaluation are defaulted. However, you have the option to increase or decrease their count. Changing the Store and POS count will add the updated count to the Order Summary tab. It will also list the plugins that are available for you to activate and include in your subscription. The plugins that you select for activation are added to the Order Summary tab.
If you are here from the Plugins page, your plugin will already be selected for activation.
If you are here directly from the Manage Account section, you will have to manually select your plugin for activation.
The effect on pricing due to the updated list of plugins can be seen under New Subscription in Cart Details.
Already Active
In this section all the plugins that you would have activated are listed. However, you have the option to select these plugins for deactivation. Plugins selected for deactivation get added to the Order Summary tab
Order Summary
In this section all the plugins that have been selected for activation or deactivation are listed. Number of stores considered for the New Subscription pricing is mentioned below every plugin that has been selected for activation
Cart Details
In this section, you will have the option to select the payment plan of your choice - Annual or Monthly. The Store / POS count and the selected plugin(s) will get added to the New Subscription section of the cart details.
If you are subscribing to Tagrain for the first time, you will have the option to select the payment plan of your choice - Annual or Monthly. This is a one time option and once set cannot be changed.
Since you are subscribing for the first time, the Cart Details only show the New Subscription details. Returning customers get to see their existing subscription as well as their new subscription, in case they are updating their subscription for Store / POS count or the plugins that have to be activated / deactivated.
Only POS are charged for and Stores are for free. Plugin prices are based on the number of stores.
The plugin Hospitality and Fine Dining is included in both - Community and Enterprise edition.
The plugin Multiple Units of Measure, once activated, cannot be deactivated.
Clicking on Buy Enterprise will take you to the payment page to complete the payment process.
You upgrade from Community Edition to Enterprise Edition
As your business grows, so do the expectations from the retail application. Tagrain makes it very simple and easy for Community edition users to upgrade to Enterprise edition.
When Community edition users upgrade to Enterprise edition, they need to pay for the POS terminals and the plugins they select for improved efficiencies. As mentioned earlier, plugin pricing is based on the number of stores that you have in your setup.
You can upgrade from two places.
Plugins Screen
Navigate to Home > plugins to open the plugins Grid View Screen. Select the plugins that you want to activate. Review your plugin selection and proceed to the Purchase Subscription page where the plugin(s) will be preselected for activation. You can select additional plugins for selection or remove the selections. Click the Confirm & Pay button in the Cart Detail section to proceed with activation.
Manage Account Section
Navigate to the admin section in the top right corner of the screen and click Manage Account. On the screen that opens, click the Upgrade button to reach the Purchase Subscription page. Then, navigate to the Choose Your Subscription section on the Purchase Subscription page. You simply need to tick / untick the checkbox on the plugin tile to mark the plugin as Active or Inactive.
The Purchase Subscription Screen is divided into the following sections –
Choose Your Subscription
In this section the Stores and POS that you would have created as a part of the evaluation are defaulted. However, you have the option to increase or decrease their count. Changing the Store and POS count will add the updated count to the Order Summary tab. It will also list the plugins that are available for you to activate and include in your subscription. The plugins that you select for activation are added to the Order Summary tab.
If you are here from the Plugins page, your plugin will already be selected for activation.
If you are here directly from the Manage Account section, you will have to manually select your plugin for activation.
The effect on pricing due to the updated list of plugins can be seen under New Subscription in Cart Details.
Already Active
In this section all the plugins that you would have activated are listed. However, you have the option to select these plugins for deactivation. Plugins selected for deactivation get added to the Order Summary tab
Order Summary
In this section all the plugins that have been selected for activation or deactivation are listed. Number of stores considered for the New Subscription pricing is mentioned below every plugin that has been selected for activation
Cart Details
In this section, you will have the option to select the payment plan of your choice - Annual or Monthly. The Store / POS count and the selected plugin(s) will get added to the New Subscription section of the cart details.
The plugin Hospitality and Fine Dining is included in both - Community and Enterprise edition.
The plugin Multiple Units of Measure, once activated, cannot be deactivated.
Should you change your mind, you always have the option to click on Stay on Community, which will roll back all the selections and revert you to Community Edition
Clicking on Buy Enterprise will take you to the payment page to complete the payment process.
You upgrade your existing Enterprise Edition
Upgrading your Enterprise edition means that you are updating your existing Store / POS count and/or activating/deactivating plugins.
The entire upgrade process is done from one single page - the Purchase Subscription page.
You can start your upgrade process from two places.
Plugins Screen
Navigate to Home > plugins to open the plugins Grid View Screen. Select the plugins that you want to activate. Review your plugin selection and proceed to the Purchase Subscription page where the plugin(s) will be preselected for activation. You can select additional plugins for selection or remove the selections. Click the Confirm & Pay button in the Cart Detail section to proceed with activation.
Manage Account Section
Navigate to the admin section in the top right corner of the screen and click Manage Account. On the screen that opens, click the Upgrade button to reach the Purchase Subscription page. Then, navigate to the Choose Your Subscription section on the Purchase Subscription page. You simply need to tick / untick the checkbox on the plugin tile to mark the plugin as Active or Inactive.
The Purchase Subscription Screen is divided into the following sections –
Choose Your Subscription
In this section the Stores and POS that you would have created as a part of the evaluation are defaulted. However, you have the option to increase or decrease their count. Changing the Store and POS count will add the updated count to the Order Summary tab. It will also list the plugins that are available for you to activate and include in your subscription. The plugins that you select for activation are added to the Order Summary tab.
If you are here from the Plugins page, your plugin will already be selected for activation.
If you are here directly from the Manage Account section, you will have to manually select your plugin for activation.
The effect on pricing due to the updated list of plugins can be seen under New Subscription in Cart Details.
Already Active
In this section all the plugins that you would have activated are listed. However, you have the option to select these plugins for deactivation. Plugins selected for deactivation get added to the Order Summary tab
Order Summary
In this section all the plugins that have been selected for activation or deactivation are listed. Number of stores considered for the New Subscription pricing is mentioned below every plugin that has been selected for activation
Cart Details
In this section, you will have three subsections: Subscription Period, Existing Subscription and New Subscription
Subscription Period:
Depending whether your subscription plan is Annual or Monthly, the start date and next renewal date for your subscription is displayed here.
Existing Subscription:
Lists the number of Stores and POS that are currently active in your subscription.
The plugins and their associated pricing based on the number of stores currently active.
New Subscription:
Lists the total number of Stores and POS that you will have
The plugins and their associated pricing based on the number of stores that you will have.
The plugin Hospitality and Fine Dining is included in both - Community and Enterprise edition.
The plugin Multiple Units of Measure, once activated, cannot be deactivated.
Subscription Amount Calculation
We know that the number of stores affect the pricing of the plugins.
In case you are just increasing the number of Stores, the pricing of the plugins will be based on the updated stores count. This is reflected in both sections - Existing Subscription and New Subscription.
In case you are increasing the number of Stores AND also activating additional plugins, the updated store count will affect BOTH - your existing plugin price as well as the additional plugin price.
In case you are deactivating some plugins, the decrease in your subscription amount will be based on the updated stores count
The example below details how the subscription amount is calculated when additional stores are added without changing the number of plugins. Once you understand the calculation, you will be able to apply it to other complex scenarios.
Let's say you start with 2 Stores, 2 POS (each @ 348 / POS Billed Annually) and 3 Plugins (each plugin @ 35.88, 71.88 and 71.88 / Store Billed Annually). Your subscription amount will be
2 Stores @ 0 = 0
2 POS
2 X 348 = 696
Multiple Units of Measure
2 X 35.88 = 71.76
Serial and Batch Product Management
2 X 71.88 = 143.76
Variant and Composite Product Management
2 X 71.88 = 143.76
Total: 696 + 359.28 = 1055.28
To the above you add one store and one POS. The new subscription amount will be calculated as mentioned below
3 Stores @ 0 = 0 (because the stores are free)
3 POS
3 X 348 = 1044
Multiple Units of Measure
3 X 35.88 = 107.64
Serial and Batch Product Management
3 X 71.88 = 215.64
Variant and Composite Product Management
3 X 71.88 = 215.64
Total: 1044 + 538.92 = 1582.92
While 1582.92 is the subscription amount that you will pay from your next billing date, the amount payable NOW is calculated based on the number of days from the plugin activation date(today) to the next billing date of your Tagrain subscription. This means that if you activate a plugin somewhere in between your billing cycle, the application will prorate the “amount payable now” from today to the start of the next billing cycle. In this example there are 358 days between today and the next billing date.
In this example, you have only added an additional Store and a POS. Stores being free, the additional purchase is:
1.The additional POS
2.Additional plugin price due to 1 additional store
The prorated amount for POS will be:
(Annual POS price / 365 ) X number of days left to you next billing date
(348/365) X 358 = 341.32
The prorated amount for existing plugins for one additional store will be:
(Total plugin price / 365) X number of days left to you next billing date
((35.88+71.88+ 71.88) / 365 ) X 358 = 176.20
The amount that you will pay now will be 341.32+176.20 = 517.52
Similar to the example above, there could be many scenarios where you may be adding or removing stores, activating or deactivating the plugins. In all of the numerous combinations, the calculation logic remains the same as explained above.
The article How do Plugins affect my subscription amount explains how the subscription amount is affected by activating additional plugins.
Suggested Readings:
Setup Your Tagrain Account
What are Plugins and do I need them?
How do Plugins affect my subscription amount?
How do I activate the Plugins?
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