Refund Using Multiple Credit/Debit Cards - Moneris

In this article:

We will cover the steps to process a refund where the payment was made using multiple Credit/Debit cards using the Moneris Payment Device.

Please Note - Tagrain Moneris Payment Processor has been tested with the Moneris A920, If you intend to use a different device then please contact us in advance to confirm compatibility with Tagrain.

Introduction

Moneris Payment Processor plugin is a software module that seamlessly integrates with Tagrain POS and allows you to offer a quick, seamless and secure payment experience to your customers. Once set up, cashiers can take credit and debit card payments from customers at the POS using the Moneris Payment Device. This integration helps your cashier by removing the need to manually enter the amount and card details at the POS.

Quote - The Moneris Payment Processor plugin when subscribed to and activated allows you to offer a quick, seamless and secure payment experience to your customers. Once set up, cashiers can take credit and debit card payments from customers using the Moneris Payment Device.

Info - Available only for Canada, Moneris Payment Processor plugin allows you to accept normal and contactless NFC credit and debit card payments from all major brands using the Moneris Payment Device.

Note - The Moneris Payment Processor plugin comes free with Tagrain. Activating this plugin will have no impact on your existing subscription.

Alert - After you subscribe to the Moneris Payment Processor plugin, you will have to map the Moneris Payment Processor Device to your POS terminal to be able to accept card payments.

Subscribing to Moneris Payment Processor plugin is a multi-step process.

--Activate the plugin

--Configure the Moneris Payment Type

--Map your Moneris Payment Device ID to your POS terminal

Prerequisites

The only prerequisite to collect credit and debit card payments using Moneris is to activate the Moneris Payment Processor plugin and add Moneris as a payment type.

For more details, refer to the article: Moneris Payment Processor Plugin Activation

Steps to refund payment using multiple credit / debit cards

The steps explaining how to refund credit / debit card payments using Moneris as the Payment Type are explained below:

Select the transaction that needs to be refunded from the Recent Sales screen and click the Refund button to open the Refund Transaction screen.

Click the Pay button on the Refund Transaction screen to reach the Payment screen

The entire amount to be refunded is displayed in the Amount To Pay field.

On the Payment screen, click the Moneris button, to refund the Credit/Debit card payment.

Since the payment was made using 2 separate cards, the application prompts you to specify the card you want the refund amount to be returned to. See: Refund Involving Moneris Payment Type

On the Select Transaction pop up screen you will only be able to select one card at a time. Select a card and then click OK to process the refund. Repeat the process for the second card. Each time you select a card an acknowledgement is sent to the Moneris Payment Device.

In case of a Refund, the customer is not required to insert, tap, or swipe the card to authorise the refund.

The Moneris Payment Device will only display the Refund acknowledgement on the screen.

On the receipt screen, the cashier will get to see a prompt to select one of the four options

--Print

--Text

--Email

--No Receipt

Tap on the No Receipt option on the Moneris Payment Device if you want to print the receipt from the POS terminal instead.

Selecting the No Receipt option on the Moneris Payment Device will display the following pop up screen on the POS terminal.

--Print Customer and Merchant Copy

--Only print Customer Copy

--Don’t print anything on the payment device

Depending upon the selection made, a credit card payment receipt is printed on the printer connected to the POS terminal.

In this illustration the amount of $15 and $20 has been refunded using the Moneris Payment Processor.

The screenshot below depicts a Credit Card Refund Transaction Receipt.

The receipt printed from the Moneris Payment Device will only reflect refunds made through a credit card and a debit card. If the refund is made using other payment types, it will reflect on the regular transaction receipt generated at the POS terminal.

Please Note: This refund receipt is generated in addition to the standard refund transaction receipt that is printed from Tagrain POS.

Click the ADD NEW SALE button and you will be taken back to the POS transaction screen to start a new transaction.

On the Payment Screen, click the Moneris button, to refund the credit/debit card payment.

In our illustration, in the original sale transaction, we have made a part payment of $15 and $20 using the Moneris Payment Device. The application would take you back to the payments screen to process the remaining refund amount.

Refund Transaction Receipts

In the scenario that we just mentioned, where the refund has been made using 2 different credit cards, the application will print the following receipts:

Sale refund transaction receipt (consolidated)

Multiple credit / debit card refund transaction receipts (one for each card)

A screenshot of the sale refund transaction receipt (consolidated) printed from the POS terminal is shown below:

A screenshot of the credit / debit card refund transaction receipt printed from the Moneris Payment Device is shown below:

Refund Using Multiple Credit/Debit Cards - Moneris

Refund Using Multiple Credit/Debit Cards - Moneris

Introduction

Prerequisites

Steps to refund payment using multiple credit / debit cards

Refund Transaction Receipts

Suggested Readings

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