Table Management in Tagrain Hospitality

Introduction

Tagrain hospitality, though available as a plugin, is more of an industry vertical. This vertical is targeted towards small cafes and restaurants who are selling food items like Burgers, Wraps, Sandwiches, Muffins, Pastries and beverages like coffee, tea and bottled drinks.

These Cafes either sell prepackaged and already prepared food items or food items that can be further modified on customer’s request. For example the customer can ask for an extra slice of cheese in their burger OR can ask for an extra shot in the coffee OR can ask to remove ice cubes from the cold drink.

These and such Cafes are further characterized by the fact that they may have a small seating area of a few tables where the food is served to the customers.

See: Additional features of the Hospitality for Quick Serve and Fine Dining plugin

Configuring the tables

Cafes and Restaurants normally have a seating area where the tables are arranged. For efficient service and improved customer service, these tables are identified by table numbers (or any other form of identification). These and such Cafes also cater to Take Away orders, which could come through an external application OR the walk-in customer may just want to take away the ordered items.

Tagrain Hospitality allows you to define as many tables in your Cafe with one of the tables being marked as Take Away table. A take away order will be ‘served’ to the take away table.

Tables are defined in the Store master and the below section covers the steps required to define Tables in Tagrain Hospitality.

Step 1. Navigate to Home > Setup > Store Management. This will open the Store Master Data screen wherein all your existing stores would be listed.

Step 2. Click the “Edit” symbol next to your store that you wish to add or remove tables from.

Step 3. Expand the “Tables” section. Addition or Deletion of “Tables” can be achieved from under the Action column. Clicking on the + symbol will add a table and similarly clicking on the delete symbol will delete the corresponding table. In the below picture, we have created 4 tables in total. We have reserved 3 tables for Dine In orders and one for Takeaway orders.

In this section we are going to give a brief overview of each and every setting under the “Tables” section.

This field displays the index number. It proves useful in knowing the total number of tables configured at the store in a glance.

Name

This field is a text field and displays the Table Label.

Active

This field is a toggle switch. If this switch is enabled, it will mark the corresponding table as “Active”.

Orders can only be placed for Tables which are marked as “Active”. An active table in this context means that the table still exists in the store.

Takeaway

This field is a toggle switch. If this switch is enabled, it will reserve the corresponding table for “Takeaway” orders.

From Order No

In a fast moving Cafe or Restaurant with a large number of takeout orders, From Order No. is an easy identification of the order. This order number is in addition to the transaction number that the application generates for all the sales.

To Order No

This is the number at which the takeout order number resets to the starting (From Order No.)

Action

This field contains a “Delete” button and an “+” button. The delete button allows you to delete a “Table” you no longer require in the configuration. Once deleted this table would not appear in the Table Popup Menu on the POS screen. The add button allows you to add a “Table” to the existing configuration. Once added this table would start appearing in the Table Popup Menu on the POS screen.

At Least one table should be marked as a”Takeaway” table wherein all the takeaway orders are routed for easy identification. It can be given a running number. This is more for order identification and convenience of the cashier to easily identify the order.

Assign a Table

In this article we will see how tables are assigned in Tagrain Hospitality. For the purpose of this article, we will presume that you have already added the food items and beverages to the Web Register that your customer has ordered and your customer has opted for “Dine In”.

The Web Register screen with food items and beverages added would look like the screen below:

Click the “Pay” button to proceed to the “Select Table” screen. This screen will display the table number of each table.

The table selection popup will list all the tables that have been defined in the Table Master. This table selection popup will appear on the Point of Sale (POS) screen only if the following conditions are met:

– Tables have been defined the application

– At least one of the items ordered is a Menu Item

Click on a “Table Number” to select a table. Then click the “Select” button to confirm your table selection.

The table number in this context as a link between the order and the table where the customer will be sitting.

The Payment Screen gives you the option to select a different table and even switch from “Dine In” to “Take Away” simply by clicking the “Change Table” button.

The final step is to take payment for the sale order. Select the desired mode of payment to conclude your sale.

The payment options will vary for a Walk-in-Customer and a Registered Customer. For walk-in customers the payment can be processed either in Cash or Credit Card or Gift Card. For registered customers, additional options like Loyalty, Store Credit and On-Account are enabled.

Every store has its own set of rules and policies around accepting payments from customers. It is best to clarify your store’s practices with your store manager before accepting any payments.

Table Management in Tagrain Hospitality

Table Management in Tagrain Hospitality

Introduction

Configuring the tables

Assign a Table

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