Objective

To troubleshoot and resolve issues with the Tagrain App for Android.   

Setup

Tagrain App for Android on an Android Tablet

Steps

• Update the Tagrain Android App using the Google Play store

• Search for the Tagrain App for Android in the App store

• If the Tagrain App for Android suggests an Update, then tap the update button to update the App

Update the Android version on your Tablet

• Open settings on your Tablet’s home screen

• Tap System

• Tap Advanced

• Tap System updates. If there is an update available, tap Download to download and install the update 

Clear the Tablet browser Cache

• Open Google Chrome on your Tablet

• Tap the 3 dots in the top right corner

• Tap settings

• Tap privacy and security

• Tap clear browsing data

Delete the Tagrain App for Android

• Tap and hold the Tagrain App for Android

• Tap the 'x' that appears on the top right corner of the App to remove the App from the Tablet.

• Alternatively, open settings on your Tablet’s home screen

• Tap App and notifications

• Tap the Tagrain App for Android and select uninstall

Reinstall the Tagrain App for Android

• Open the Google Play store and search for the Tagrain App for Android

• Tap to download the Tagrain App for Android

Additional Information

Deleting and reinstalling the Tagrain App for Android will disconnect Tagrain from any hardware/payment processors that you might have set up to use with the App.