Troubleshoot the Tagrain App for iPad

Troubleshoot the Tagrain App for iPad

Objective

To troubleshoot and resolve issues with the Tagrain App for iOS.   

Setup

Tagrain App for iOS

Steps to update the Tagrain App for iOS using the Apple App Store

  1. Search for the Tagrain App for iOS in the Apple App store
  2. If the Tagrain App for iOS suggests an Update, then tap the update button to update the App

Update the iOS Version on your Tablet

  1. Open settings on your iPad’s home screen
  2. Tap General
  3. Tap Software Update
  4. If there is an update available, tap Download and Install to the download and install the iOS update 
The steps mentioned above are applicable to all Apple devices running iOS 10.0 and above. 

Clear the Tablet browser Cache

  1. Open settings on your iPad’s home screen
  2. Tap Safari
  3. Tap “Clear History and Website Data”

Delete the Tagrain App

  1. Tap and hold the Tagrain App for iOS
  2. Tap the 'Remove App' that appears next to the App icon 

Reinstall the Tagrain App

  1. Open the Apple App store and search for the Tagrain App for iOS
  2. Tap GET to download and install the App 

Additional Information

Deleting and reinstalling the Tagrain app will disconnect Tagrain from any hardware/payment processors that you might have setup to use with the app.  

Before deleting the Tagrain App for iOS, make sure you have a valid Apple ID, to download and install the Tagrain App for iOS again. 
If you require additional help along the way, you may reach out to us on our Tagrain Help Center or open a ticket with our Tagrain experts.  


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