Void a Payment made using Moneris (From the Payment Screen)

In this article:

We will cover the steps to void a Moneris payment.

Please Note - You can only void a Moneris payment in case where a part payment is made.

Tagrain Moneris Payment Processor has been tested with the Moneris A920, if you intend to use a different device then please contact us in advance to confirm compatibility with Tagrain.

Introduction

Moneris Payment Processor plugin is a software module that seamlessly integrates with Tagrain POS and allows you to offer a quick, seamless and secure payment experience to your customers. Once set up, cashiers can take credit and debit card payments from customers at the POS using the Moneris Payment Device. This integration helps your cashier by removing the need to manually enter the amount and card details at the POS. See: Features of the Moneris Payment Processor Plugin.

Quote - The Moneris Payment Processor plugin when subscribed to and activated allows you to offer a quick, seamless and secure payment experience to your customers. Once set up, cashiers can take credit and debit card payments from customers using the Moneris Payment Device.

Info - Available only for Canada, Moneris Payment Processor plugin allows you to accept normal and contactless NFC credit and debit card payments from all major brands using the Moneris Payment Device.

Note - The Moneris Payment Processor plugin comes free with Tagrain. Activating this plugin will have no impact on your existing subscription.

Alert - After you subscribe to the Moneris Payment Processor plugin, you will have to map the Moneris Payment Processor Device to your POS terminal to be able to accept card payments.

Subscribing to Moneris Payment Processor plugin is a multi-step process.

--Activate the plugin

--Configure the Moneris Payment Type

--Map your Moneris Payment Device ID to your POS terminal

Prerequisites

The only prerequisite to collect credit and debit card payments using Moneris is to activate the Moneris Payment Processor plugin and add Moneris as a payment type.

For more details, refer to the article: Moneris Payment Processor Plugin Activation

Payment Type(s) are the different ways a customer pays for the purchases made on the Point of Sale terminal. Cash, Credit Card, Gift Card, On Account, Loyalty, Store Credit, etc. are some examples of Payment Types.

However, at times you may be required to void a payment type. For example while making payment a customer may change his mind and opt for a different payment method. This is simple, as the application allows the cashier to flip to a different payment method in a matter of seconds.

You can only void a Moneris payment in case where a part payment is made.

Let us consider a similar transaction to demonstrate how to void a Moneris Payment.

Steps to void a Moneris payment

With multitude of sale transactions performed everyday sometimes the cashier may be required to void a payment. A cashier may cancel a payment that has been authorised but not settled through a Credit / Debit Card account.

A payment can only be voided only when it has been authorised but has not been settled through a Credit / Debit Card account.

The steps explaining how to void a payment made using Moneris are explained below:

Note: For the purpose of this article, we are focusing on how to void a Moneris payment.

Scan a few products to the transaction grid and click the Pay button to reach the Payment screen.

On the Payment screen, you should see Moneris listed as one of the payment methods. Edit the Amount To Pay field and enter the amount that the customer wants to pay using the Credit / Debit card. In this illustration we have specified $50 as the Amount to Pay.

Click the Moneris button, to receive the Credit / Debit card payment via the Moneris payment processor.

The Moneris Payment Device will display the amount to be collected on the Moneris Payment device.

Ask your customer to tap, insert, or swipe the EMV card and then type the PIN to authorise the payment.

Once the Payment is authorised it would start reflecting on the Payment Screen on the POS terminal.

The screenshot below depicts that a payment of $50 was authorised on the Moneris Payment Processor and the Amount To Pay field now reflects the balance amount to be paid.

Before the transaction is paid in full, the customer decides to opt for a different payment method.

In this scenario, since the payment has been authorised but is not yet settled through a Credit / Debit card account, you will have to void the payment.

A payment can only be voided only when it has been authorised but has not been settled through a Credit / Debit Card account.

To void the Moneris Payment, you need to click the Delete symbol displayed in the row against the Moneris Payment Type.

A Void acknowledgement is sent on the Moneris Payment Device.

Tap on the No Receipt option on the Moneris Payment Device if you want to print the Void receipt from the POS terminal instead.

Selecting the No Receipt option on the Moneris Payment Device will display the following pop up screen on the POS terminal.

-- Print Customer and Merchant Copy

--Only print Customer Copy

--Don’t print anything on the payment device

Depending upon the selection made, a credit card Void Purchase receipt is printed on the printer connected to the POS terminal.

Void a Payment made using Moneris (From the Payment Screen)

Void a Payment made using Moneris (From the Payment Screen)

Introduction

Subscribing to Moneris Payment Processor plugin is a multi-step process.

Prerequisites

Steps to void a Moneris payment

Suggested Readings

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