Why is my Tagrain App for Android missing sales from my Register Closure?
Introduction
Using the Tagrain App for Android when you close the register, you may find some of your sale transactions missing from the Register Closure Summary. This in no way means that your Tagrain App for Android has malfunctioned or broken. This article will help you understand the reason for missing sales.
My first sale of the day:
You tap on the Open Register button on your Tagrain App for Android to open your register each day. You might have noticed a spinning wheel with the message “Please wait …” before you are taken to the web register. The Tagrain App for Android in the backend is counting your inventory by going through your product item list and then synchronizing the changes that may have occurred in your inventory like deletion of items, addition of items, or price changes, and updating your device accordingly.
My last sale of the day:
You tap on the Close Register button on your Tagrain App for Android app, to close your register each day. This will mark the register as closed and display Register Closure Report. Before this report is displayed, the Tagrain App for Android in the backend counts your inventory by going through your product item list and then synchronizing the changes that may have occurred in your inventory like deletion of items, addition of items, or price changes, and updating your device accordingly.
The Tagrain App for Android synchronizes the data when you open the register as well as when you close the register. This happens automatically to account for any inventory changes. However, it does require an active internet connection then, otherwise it may result in a discrepancy and will result in missing sales or incorrect inventory count.
Common Scenarios
These are some of the most common scenarios that can trigger a missing sale transaction:
Large Capacity Store
In a store of large capacity, it could take a few extra minutes to reconcile the inventory. This could cause an issue if the internet connection is weak or is disrupted.
Slow Internet Connection
Sometimes your internet connection signal may be weak and Tagrain though appearing online is working in an offline mode. The signal is not strong enough to push the sales to the Tagrain cloud. That would mean that the synchronization is not happening.
Incorrect Date and Time Zone Settings
Tagrain App for Android makes use of the date and time settings configured on your tablet to capture the timestamp as to when the actual sale was made. This means that if the date and time on your device is incorrect, it will affect when your sales are timed.
Most modern android tablets have automatic date and time zone settings. Sometimes a faulty update or a malware can cause the device date and time to change. It is always good to scan your device to keep it free from malware.
If you require additional help along the way, you may reach out to us on our Tagrain Help Center or open a ticket with our Tagrain experts.
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