Generic Questions
Where can I get a template for Customer Import?
The import template can be downloaded from the Customer List View Screen. Click on export to download the template with the existing Customers. You can edit this sheet to include additional Customers or edit the existing ones.
How do I Import a Customer List?
To import a list of Customers, you will need to first download the import template from the Customer List View Page. The import template is downloaded with the existing Customers. Click on the Export button to download the template with the existing ...
How do I create a Customer Group?
You can create a Customer Group in Tagrain using the Customer Group Master screen. On the Customer Group list view page click on Add Customer Group to open the Create Customer Group Screen. Specify the details required and click on save button to add ...
How do I add a Customer In Tagrain?
A customer can be added from the Web Register OR from the Customer Master Screen. To add a customer from the Web Register, click the New Customer tile (at the bottom of the screen) to open the Add Customer screen. On the Customer list view page click ...
Can a user change the Price At POS?
Yes, the user can change the price on the fly at POS. Scan the item to add it to the transaction grid and click on the edit icon. This will open the screen to apply discounts (amount or percentage). You can edit the price of the item on this screen. ...
How do I disable a Product I’m no longer selling?
You can delete the product from the product list screen. Highlight the product to be deleted and click the delete icon at the end of the row. The Serial and Batch Products feature is available on activation of the Serial and Batch Product Management ...
What If I want to sell some items as a Set or Bundle?
Composite items are combinations of products sold as one unit. This is a good way to create items which are sold as a bundle. Composite items can be created in the Add Product screen by selecting Composite as an item type. The Composite Products ...
Can I copy a Product and just change the Code and Description?
Yes, you can copy a product and change the code and description. On the product page for every product there is a copy button placed at the end of product row. Click on this copy button to open the create new product page. Change the code and ...
How many Products can I manage using Tagrain?
Unlimited products can be managed in Tagrain. Tagrain allows you to define different types of products based on their nature and type. While creating a product you need to select the type from the Product Type dropdown list. However, the options in ...
Does Tagrain support Serial and/or Batch Managed Products?
Yes, Tagrain allows you to create serial and batch-controlled products. Select the appropriate Product Type when creating a product to create either a serial controlled or a batch-controlled product. The Manage Serial and Batch Product feature is ...
Can I delete a Product Tag?
Yes, you can delete a Product Tag. However, deleting the Product Tag will remove it from all the products.
How do I export the product list?
All the Product data can be exported to an Excel spreadsheet from the Product List View screen. This exported product list will be available on your local machine as an Excel spreadsheet. You can use this sheet to add more Products or remove existing ...
Where can I get template for product import?
Clicking on the Export button on the product list page will download the template with the existing products. Edit this template to add new products OR edit the existing ones (you don’t need to import products you aren’t editing).
Can I import a Product list?
Yes, you can import a Product list in Tagrain. To import a product list, you will need to first download the template from the Product List View page. Clicking on the export button will download the template with the existing products. Edit this ...
How do I add product group?
On the Product Group page click the Add Product Group button to open the Create Product Group page. Specify the details required and click on the save button to add the product group. This can also be added directly from the Product creation screen, ...
How do I add a product?
On the Product page click the Add Product button to open the Create Product Screen. Specify the details required on the page, upload the image, and click on the save button to add a product. While creating a product you need to select the type from ...
What information can an account holder edit?
Tagrain allows the account holder to change the following: Password, Profile Picture Change Company Logo Manage Subscription. In Tagrain the Account holder has all the rights to delete customer, product, supplier and user.
What happens when your Tagrain Subscription expires?
Your subscription will expire only in a rare situation. Should that happen, you will be presented with a message after logging in that your subscription has expired. In such a case, while you will be able to access the entire application including ...
If I select 1 store now and when my business expands, can I add or change this to 2 or more stores in Tagrain?
Yes, you can create multiple stores, but only in the Essential edition. Both COMMUNITY and ENTERPRISE come with one store and one POS terminal. While additional POS terminals can be added in both the editions, additional stores can only be added in ...
In a multi store setup will I get a separate URL for each store?
Each Tagrain subscription comes with a unique web address (URL) to login. A typical URL looks like <yourcompanyname>.tagrain.net. Yes, you can have Single login for all stores. You can create roles and assign roles to users under Setup > User ...
How do I put my company logo on receipts?
Tagrain allows you to put your Company Logo on your Receipts. You need to navigate to Home > Setup > General Settings. Click on the little Pencil symbol next to the Logo field and upload your Logo.
How do I correct the stock of a product?
You can rectify the stock of a product either via Goods Received or Goods Issue. With inventory transactions you can create, edit and view the stock of the product. You can also manage your stock by using the manage serial and batch option available ...
Can I get a consolidated report for all my stores?
Yes, Consolidated reports for all your stores are available and can be viewed as Dashboards or Reports in Tagrain. Dashboards give a graphical and a consolidated view of the performance. The Dashboards give overview information about Customers, ...
Can I have a single login for all my stores?
Yes, you can have Single login for all stores. You can create roles and assign roles to users under Setup > User Management. A user can be configured to have access to all stores.
Can I delete a Customer Group?
The application allows you to delete a Customer Group only if there are no Customers defined under that Customer Group. However, if there are Customer defined under a Customer Group, you will not be able to delete it.
How does Tagrain ensure anytime, anywhere access?
Tagrain is a cloud-based retail application hosted on highly secure, high availability servers in Microsoft Azure Data Centers. The servers are constantly monitored. Tagrain is accessible using a browser connected to the Internet.
How do I restrict my employee to access data in Tagrain?
You can create user roles for your employees based on the access level required by them to perform their daily assigned tasks. You can navigate to: Home > Setup > User Management > Roles to create roles based on the task and access levels you want to ...
What is the Tagrain Privacy Policy and where can I find it?
Tagrain Privacy Policy can be found on: https://tagrain.com page. Navigate to the page footer where you can find the Copyright Information along with the Privacy Policy and Cookie Policy links.
Where is my data stored in Tagrain and is it safe?
Your data is safe on Tagrain servers. It is stored in highly secure, high availability servers in Microsoft Azure Data Centers.
How much does a Tagrain subscription cost?
Tagrain subscription cost depends on the following factors: -- Billing frequency - Annual or Monthly -- Subscription price of the selected plugin -- Number of stores in your environment -- Number of licences purchased Plugins in Tagrain are either ...
Is there any contract or any lock-in period?
No, the subscription billing cycle will determine the minimum duration of the subscription. The subscription can be either paid monthly or annually. Monthly Plan: The billing cycle is a 30 day cycle at which Tagrain invoices your plan's fees. You ...
How much does it cost to switch to Tagrain?
As a retailer, you may sign up for a Tagrain 14-day trial version to begin with before you switch to a regular subscribed version. Upon completion of the Trial period, you have the choice to convert your Edition to a COMMUNITY edition or an ...
Can sale and sale refund can be combined into a single transaction?
No, the application does not allow you to combine sale and sale refund in the same transaction.
Can I specify tax to apply to a specific group of customers?
Yes, you can specify tax to apply to a specific group of customers.
After purchasing a Tagrain subscription, what will happen to my data that was collected in the trial period?
At the end of the 14 Day trial period, you are given the option to either opt for a free COMMUNITY edition OR become a paid subscriber of the ENTERPRISE Edition. In either case, your trial account will become your permanent account and you will have ...
After the trial period, if I decide to purchase your subscription, will I have to start afresh?
At the end of the 14 Day trial period, you can continue with the same account by subscribing. You will have the choice to either opt for a free COMMUNITY edition OR become a paid subscriber of the ENTERPRISE Edition. You will have the option to ...
Which Tagrain edition is available for evaluation?
Tagrain is available in two editions COMMUNITY and ENTERPRISE. To help you understand the application better, the ENTERPRISE Edition is made available as a 14 Day Trial. The evaluation version allows you to pick a business type, closest to your ...
Does Tagrain work in my Country? How about Currency and Tax Regulations?
Yes, Tagrain is a cloud based application globally accessible via an internet connection. Tagrain automatically detects your country, currency, and the applicable taxation. You can always set up additional taxes as per your requirement from the ...
How can Tagrain help with my retail business?
Tagrain helps to expand your business horizons by reducing IT infrastructure costs. Tagrain is a cloud based application that provides a stable, scalable, intuitive, and secure online retail environment, without having to worry about backups / ...
How long does it take to set up Tagrain?
Tagrain is a cloud based application and is available in 2 editions – COMMUNITY and ENTERPRISE. Getting started with Tagrain is a process as easy as the ABC. On your computer, open your favourite web browser and navigate to the Tagrain website. On ...
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