Refund using multiple credit cards - Clover Connect

Introduction

Clover Connect Payment Processor Integration Plugin is a software module that seamlessly integrates with Tagrain and allows you to offer a quick, seamless and secure payment experience to your customers.

Upon successful integration, cashiers can take credit and debit card payments from customers at the POS. This integration helps your cashier save the hassle of manually entering the amount and card details at the POS. See: Features of the Clover Connect Payment Processor Integration plugin.

Quote - The Clover Connect Payment Processor plugin when subscribed to and activated allows you to offer a quick, seamless and secure payment experience to your customers. Once set up, cashiers can take credit and debit card payments from customers using the Clover Payment Device.

Info - Available only for the USA and Canada, Clover Connect Payment Processor plugin allows you to accept normal and contactless NFC credit and debit card payments from all major brands using the Elavon Payment Device.

Note - The Clover Connect Payment Processor plugin comes free with Tagrain. Activating this plugin will have no impact on your existing subscription as the plugin is free.

Alert - After you subscribe to the Clover Connect Payment Processor plugin, you will have to map the Elavon Payment Processor Device to your POS terminal to be able to accept card payments.

In the article Refund Involving Clover Connect Payment Type we have explained how to refund a sale transaction with Clover Connect as the Payment Type. However, there may arise a scenario wherein a Customer has paid for a sale transaction using multiple Credit Cards. In this article, we will see how such a refund is handled by the Tagrain POS system.

Prerequisites

The only prerequisite to refund credit and debit card payments using Clover Connect is to add Clover Connect as a payment type in Tagrain.

To Add Clover Connect as a payment type in Tagrain you must:

Step 1: Acquire the Merchant Id from Clover

Step 2: Create a payment type in Tagrain and establish the connection between Tagrain to Clover

Step 3: Map Clover Device to Tagrain POS

For more details, refer to the article: Clover Connect Payment Processor Integration Plugin Activation

Steps to refund payment using multiple credit / debit cards

The steps explaining how to refund credit card payments using Clover Connect as the Payment Type are explained below:

Select the transaction that needs to be refunded from Recent Sales and click Pay.

On the Payment Screen, click the Cards button, to refund the credit card payment.

In the article: Add Clover Connect as a Payment Type we have mapped all credit and debit cards payments to be refunded via Clover Connect.

Since the payment was made using 2 separate cards, the application prompts you to specify the card you want the refund amount to be returned to. (Screenshot below) See: Refund Involving Clover Connect Payment Type

On the Select Transaction window you will only be able to select one card at a time. The Reference Number mentioned above, against the Card Number is the same as the Reference Number printed on the respective receipts.

Select the desired card to return the refunded amount to and click OK. On the Receipt Options pop up that appears, select one of the below options:

--Print Customer and Merchant Copy

--Only print Customer Copy

--Don’t print anything on the payment device

In case you have made a part payment the application would take you back to the payments screen else will print the transaction receipt and conclude the refund.

Refund using multiple credit cards - Clover Connect

Refund using multiple credit cards - Clover Connect

Introduction

Prerequisites

Steps to refund payment using multiple credit / debit cards

Suggested Readings

Related Articles

Sale using multiple credit cards - Clover Connect

Clover Connect - Baseless Refund

Refund Involving Clover Connect

Refund Using Multiple Credit/Debit Cards - Elavon

Refund Using Multiple Credit/Debit Cards - Moneris