Setting up Customer Facing Display for Android based POS
Introduction
Customer Facing Display is a dual display setup, where the customer is able to see the products being scanned, discount offered, promotion applied, and tax imposed, all while standing at the checkout counter. With the option of the Customer Facing Display, retailers can be more transparent when it comes to processing a Point of Sale (POS) transaction.
Customer is also able to track the total value of the products being scanned and any other information being captured at the time of the sale.This way, the customer is able to view the POS transaction in a fashion similar to what the cashier sees on the POS screen.
Prerequisites
The following prerequisites must be met in order to set up a Customer Facing Display for your Android based POS.
- Both the Android Tablets should be connected to the same WiFi network.
- The Customer Facing Display plugin must be active
- The Customer Facing Display settings must be enabled on the Global settings page and the POS settings page
- A minimum of 2 Android Tablets with Google Play Store capabilities
You need to have a valid Google Play Store account to download:
- The Tagrain POS application
- The Tagrain Customer Facing Display application
These applications should not be installed on the same Android device.
Both the Android Tablets should be connected to the same WiFi network. Being on the same network allows the Tagrain POS application to communicate with the Tagrain Customer Facing Display application. As a result, the information entered on the tablet facing the cashier is automatically mirrored on the tablet facing the customer.
For more information on backoffice settings please refer to the article below:
The Customer Facing Display screen when idle will display either an image or play a video. However, these settings are to be configured on the Global Settings Page.
You can upload an image to be displayed on the Android Tablet facing the customer. However, this (CDF) image should not exceed 1MB in size and can either be a .jpg or .png image.
Alternatively, you can specify a public accessible URL to stream your promotion video on the Android Tablet facing the customer.
The Customer Facing Display plugin is licensed based and its pricing is based on the number of stores in your environment. This means that when you license this plugin, it will be applicable to all the stores in your environment.
In order to configure and deploy Customer Facing Display you are required to install the following applications:
Tagrain POS Application
This application has to be installed on the cashier facing Tablet
Tagrain Customer Facing Display Application
This application has to be installed on the customer facing Tablet
Both these applications are available to download from the Google Play Store.
Please Note - Tagrain POS application and Tagrain CFD application must be installed on 2 different tablets
Steps to configure Customer Facing Display on Android based Point of Sale (POS)
The steps to configure the Customer Facing Display are as follows:
Step 1. Download and install the Tagrain Customer Facing Display (CFD) application on the Customer Facing Android Tablet, from the Google Play Store
Step 2. Tap on the Tagrain Customer Facing Display (CFD) application icon on the Customer Facing Android Tablet, to open the application. The following screen appears with the Device Name, IP Address, and the Port Number pre-populated.
The Tagrain Customer Facing Display (CFD) application is designed to fetch the Device Name, IP Address, and the Port Number automatically. However, in case it doesn’t you can manually get that information from the settings page.
To Find The IP Address
Navigate to: Settings > About Device.
Tap on “Status”.
On the Status screen, look for the IP Address header. Here, you will get to see the IP Address of your Android device.
Please Note: Your Android Tablet is assigned a dynamic IP address. This address, though temporary, is unique to your internal network.
To Find The Device Name
Navigate to: Settings > About Device.
Tap on “Status”.
On the Status screen, look for the Device Name header. Here, you will get to see the IP Address of your Android device.
Please Note - The steps mentioned above have been taken from a device running the stock version of Android 12. These may vary depending upon the manufacturer of your device.
The steps mentioned above are applicable to tablet devices running the stock version of Android. Generally the devices from Google, Motorola, and Nokia come with stock Android. For other devices you may need to visit the respective manufacturer’s website or your tablet’s guide. See: Hardware Requirements
Info - The Port Number is automatically picked up by the (CFD) application and can be anything between 0 and 65535. These ports remain open by default, unless otherwise restricted by your administrator. However, the Port Number field is editable. As a user, this gives you the flexibility to change the Port Number if that is being used by some other device or application.
Step 3. Tap on the Start button to start the service, on the Customer Facing Android Tablet. You should see a notification alert (screenshot below) indicating that the pairing of the 2 devices has begun.
Step 4. Tap on the Tagrain Point Of Sale (POS) application on the Cashier Facing Android Tablet’s Home Screen to launch the application.
Step 5. Tap on the Sub Menu symbol on the Customer Facing Android Tablet to open the sub menu.
Step 6. Tap on the settings sub-menu to open the Setup screen.
Step 7. Tap on the Customer Facing Display option under the Setup section, on the Cashier Facing Android Tablet. Then toggle the Enable Customer Facing Display to ON.
Step 8. Enter the IP Address and the Port Number that you obtained from the Tagrain Customer Facing Display (CFD) application on the Customer Facing Android Tablet. Tap the Save button to exit the screen.
Step 9. Tap OK. This will switch the Customer Facing Display Application over to the Home screen (Screenshot below).
Customer Facing Display - User Interface
The customer is able to see the total value of the item(s) being scanned, discount applied, and the final amount that he has to pay, all on this Customer Facing Display. Along with this, if there is any other information being captured at the time of the sale, the customer will also be able to see that.This way, the customer is able to view the POS transaction in a fashion similar to what the cashier sees on his POS screen.
The Customer Facing Display would look something like the screen below:
Suggested Readings
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