What Are Store Credits And How To Issue Them?
What are Store Credits?
Store Credits is a type of payment that can be used in a sales transaction. Store credits are issued to customers at the time of refund.
Steps to define Store Credits as a Payment Type
To be able to use Store Credits as a Payment Type, you first need to define it as a Payment Type.
Navigate to: Home > Setup > Payment Type. This will open the Payment Type card.
Click the “Add Payment Type” button.
Pick “Store Credit” as the payment type from the drop-down menu and specify the order in which you want the “Store Credit” to be displayed as the Payment Type on the POS screen.
Mark the “Store Credit” payment type as active.
Note: Don’t forget to mark the Store Credit payment type as active because a payment type not marked as “Active”, cannot be used for making payment at the POS terminal.
You can pick a “Rounding Method” from the drop-down menu and specify as to how the amount total is to be rounded off. However, the Rounding Method is not applicable to Store Credits.
Click the “Save” button to save the settings, create the Store Credit payment type, and exit the Create Payment Type screen.
The Store Credits are generally issued to a customer when processing a refund.
Issue Store Credits
Open the “Web Register”. Click on the “Recent Sales” tile to bring up the “Recent Sales” window. Find the completed transaction that needs to be refunded.
You may either click on the arrow () sign to expand the transaction and select individual products one by one and click Refund or Click on the […] against the transaction (collapsed) and click Refund.
This will bring all the products in the transaction list highlighting them with a negative ( – ) sign.
Click “Pay” to proceed to the Payment screen. Here we are going to choose Store Credit.
NOTE Store Credit balance of a customer can be checked in the Web Register.
Open the “Web Register”, select a customer by performing a customer search and then click on symbol.
This will bring up the “Customer Information” page wherein you can view detailed information about the customer, including his store credits, loyalty points, list of recent transactions, etc.
Suggested Readings
Customer and Credit Management Plugin Activation
Customer and Credit Management Plugin Deactivation
Customer and Credit Management Plugin Features
Utilise Store Credits for payment
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