Generic Questions
Which Formats Are Recommended For Product Images?(faq)
All image formats can be used for product images. However, the recommended ones are *.png, *.jpeg, *.gif image formats. It is a good practice to ensure that the image selected for as a product image should be clear enough to be resized by Tagrain. ...
How Do I Create a Vendor Group?
On the Vendor Group list view page click on Add Vendor Group to open the Create Vendor Group Screen. Specify the details required and click on save button to add Vendor Group. Click HERE to know more.
How Do I Add A Vendor?
On the Vendor List View Page click the button Add Vendor to open the Create Vendor page. Specify the details required and click on the save button to add a Vendor. Click HERE to know more.
How Do I Create A Customer Group?
You can create a Customer Group in Tagrain using the Customer Group Master screen. On the Customer Group list view page click on Add Customer Group to open the Create Customer Group Screen. Specify the details required and click on save button to add ...
If I Select 1 Store Now And When My Business Expands, Can I Add Or Change This To 2 Or More Stores In Tagrain?
Yes, you can create multiple stores, but only in the Essential edition. Both COMMUNITY and ENTERPRISE come with one store and one POS terminal. While additional POS terminals can be added in both the editions, additional stores can only be added in ...
How Do I Put My Company Logo On Receipts? (FAQ)
Tagrain allows you to put your Company Logo on your Receipts. You need to navigate to Home > Setup > General Settings. Click on the little Pencil symbol next to the Logo field and upload your Logo. Click HERE to know more.
How Do I Correct The Stock Of A Product?
You can rectify the stock of a product either via Goods Received or Goods Issue. With inventory transactions you can create, edit and view the stock of the product. You can also manage your stock by using the manage serial and batch option available ...
Can I Get A Consolidated Report For All My Stores?
Yes, Consolidated reports for all your stores are available and can be viewed as Dashboards or Reports in Tagrain. Dashboards give a graphical and a consolidated view of the performance. The Dashboards give overview information about Customers, ...
Can I Have A Single Login For All My Stores?
Yes, you can have Single login for all stores. You can create roles and assign roles to users under Setup > User Management. A user can be configured to have access to all stores. Click HERE to know more.
After purchasing a Tagrain subscription, what will happen to my data that was collected in the trial period?
At the end of the 14 Day trial period, you are given the option to either opt for a free COMMUNITY edition OR become a paid subscriber of the ENTERPRISE Edition. In either case, your trial account will become your permanent account and you will have ...
After the trial period, if I decide to purchase your subscription, will I have to start afresh?
At the end of the 14 Day trial period, you can continue with the same account by subscribing. You will have the choice to either opt for a free COMMUNITY edition OR become a paid subscriber of the ENTERPRISE Edition. You will have the option to ...
How many days do I get to evaluate Tagrain?
You will get 14 days to evaluate Tagrain. On your computer, open your favourite web browser and navigate to the Tagrain website. On the Website click the START A FREE TRIAL button. This will take you to a signup page where you can sign up for a 14 ...
Which Tagrain edition is available for evaluation?
Tagrain is available in two editions COMMUNITY and ENTERPRISE. To help you understand the application better, the ENTERPRISE Edition is made available as a 14 Day Trial. The evaluation version allows you to pick a business type, closest to your ...
Does Tagrain work in my Country? How about Currency and Tax Regulations?
Yes, Tagrain is a cloud based application globally accessible via an internet connection. Tagrain automatically detects your country, currency, and the applicable taxation. You can always set up additional taxes as per your requirement from the ...
Can I delete a Customer Group?
The application allows you to delete a Customer Group only if there are no Customers defined under that Customer Group. However, if there are Customer defined under a Customer Group, you will not be able to delete it. Click HERE to know more.
Can I evaluate Tagrain before buying?
Yes, you can start by signing up for a 14-Day no-obligation trial. The evaluation version allows you to pick a business type, closest to your business from different retail verticals. As per the vertical selected it will have a few plugins ...
Can I use Tagrain POS if I have multiple retail stores?
Yes, you can use Tagrain if you have multiple retail stores. You can become a paid subscriber of the ENTERPRISE Edition that allows you to increase the number of Stores and POS terminals as per your business requirement. Changing the number of Stores ...
Why should I switch to Tagrain and what are its benefits?
Tagrain is an easy-to-use, feature-rich retail solution for forward looking retailers. Tagrain is built by a team with over 20 years of experience in building retail applications. You can start with a 14-day free trial offer to familiarize yourself ...
Can sale and sale refund can be combined into a single transaction?
No, the application does not allow you to combine sale and sale refund in the same transaction.
Where Is My Data Stored In Tagrain And Is It Safe?
Your data is safe on Tagrain servers. It is stored in highly secure, high availability servers in Microsoft Azure Data Centers. Click HERE to know more.
What is the Tagrain Privacy Policy and where can I find it?
Tagrain Privacy Policy can be found on: https://tagrain.com page. Navigate to the page footer where you can find the Copyright Information along with the Privacy Policy and Cookie Policy links.
How Do I Restrict My Employee To Access Data In Tagrain?
In Tagrain, you can create user roles for your employees based on the access level required by them to perform their daily assigned tasks. You can navigate to: Home > Setup > User Management > Roles to create roles based on the task and access levels ...
How Does Tagrain Ensure Anytime, Anywhere Access?
Tagrain is a cloud-based retail application hosted on highly secure, high availability servers in Microsoft Azure Data Centers. The servers are constantly monitored. Tagrain is accessible using a browser connected to the Internet. Click HERE to know ...
How Do You Take Care Of Maintenance Downtime?
Maintenance Downtime schedule is published on the Tagrain site, you will be notified about any scheduled downtime well in advance, to avoid any business disruptions.
Is Downtime Required For Importing And Updating New Products?
No, downtime is not required for importing and updating new products in Tagrain. The Serial and Batch Products feature is available in Tagrain on activation of the "Serial and Batch Product Management" plugin. See: Features of the Serial and Batch ...
Can we restrict a single sales person per transaction for POS?
Yes, you can restrict a single salesperson per transaction for POS. This can be done by setting up User Roles in the Tagrain. You would need to first create a relevant role, then create a user and then assign the role to the user. Click HERE to know ...
What Happens If The Server Running Tagrain Faces A Virus Problem Or The Server Crashes?
Tagrain is hosted on highly secure, high availability servers in Microsoft Azure Data Centers. The servers are constantly monitored. Click HERE to know more.
What Options Are Available For Tagrain Support?
Tagrain features a comprehensive help portal to all users. The help portal has a rich repository of Knowledge Articles answering all your How to... questions. The portal also features screen-based user guides, video tutorials and commonly asked FAQs. ...
Can I Get One On One Personalized Training During The Trial Period?
Tagrain extends a comprehensive help portal to all users. The help portal has a rich repository of Knowledge Articles answering all your How to... questions. The portal also has comprehensive screen-based user guides, video tutorials and commonly ...
What Options Are Available For On-Site Training After I Purchase Tagrain?
Tagrain extends a comprehensive help portal to all users. The help portal has a rich repository of Knowledge Articles answering all your "How to..." questions. The portal also has comprehensive screen-based user guides, video tutorials and commonly ...
Which Software Do I Need To Install To Use Tagrain?
To use Tagrain you would require a web browser, recommended browsers are Google Chrome, Mozilla Firefox, Microsoft Edge, Opera, Google Chrome for iOS, Firefox for iOS. Click HERE to know more.
What Is The Hardware Requirement To Use Tagrain?
There is no such specific hardware requirement, only requirement is that the device supports internet connectivity and a browser. The printer for receipt can be a thermal printer or a normal printer.
What About Browser Compatibility? Which Browsers Are Supported?
Tagrain is tested with popular browsers like Google Chrome, Mozilla Firefox, Microsoft Edge, Google Chrome for iOS, Firefox for iOS. However, we at Tagrain recommend using Google Chrome for optimum results. Tagrain is NOT SUPPORTED on IE 11 and its ...
What Kind Of Internet Connection Do I Need To Run Tagrain?
To effectively run Tagrain you should have sufficient bandwidth to handle increased data traffic between your network and Tagrain. Care should be taken in determining the allocation of the internet bandwidth for Tagrain. 3G and above internet ...
What Will Happen If I Lose Internet Connection While Making A Sale?
Tagrain is a cloud-based retail application. The application is accessible only via internet connection. It is not available once the internet connection is disconnected. So, If you lose internet connection while making a sale, the sale transaction ...
Can Tagrain Be Hosted On My Domain?
Tagrain is hosted on Tagrain servers promising high availability and security. Tagrain cannot be hosted on your domain.
Are there any prerequisites to define Product Tags?
There are no prerequisites as such to define Products Tags in Tagrain.
Can I know the count of the products that have a particular tag attached to them?
Yes, the Product Tag master displays the count of the products that have a particular tag attached to them.
How much does a Tagrain subscription cost?
Tagrain subscription cost depends on the following factors: -- Billing frequency - Annual or Monthly -- Subscription price of the selected plugin -- Number of stores in your environment -- Number of licences purchased Plugins in Tagrain are either ...
What Will Be The Billing Cycle?
Tagrain Billing cycle will totally depend upon the subscription plan you choose. It can either be annual or monthly. Click HERE to know more.
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