Generic Questions
Is there any contract or any lock-in period?
No, the subscription billing cycle will determine the minimum duration of the subscription. The subscription can be either paid monthly or annually. Plan. Monthly Plan The billing cycle is a 30 day cycle at which Tagrain invoices your plan's fees. ...
How much does it cost to switch to Tagrain?
As a retailer, you may sign up for a Tagrain 14-day trial version to begin with before you switch to a regular subscribed version. Upon completion of the Trial period, you have the choice to convert your Edition to a COMMUNITY edition or an ...
Can I add multiple emails in business settings?
No. Tagrain does not allow you to add multiple emails under business settings. One business email is tied to one tenant. This is the same email that you enter at the time of setting up your Tagrain tenant. Click HERE to know more.
How Can I Check My Tagrain Payment History?
Tagrain Payment History is available along with the subscription information. The Payment history records the information of the invoice, when was invoice processed, and the edition of the subscription is mapped to the billing history. It also ...
How Do I Add A Purchase Order?
On the Purchase Order list view click the button “Add Purchase Order” to open the Create Purchase Order screen. Specify the details required on the page and click on save button to add a Purchase Order. The "Purchase Order" feature is made available ...
How Do I Add A Goods Issue?
On the Goods Issue list view, click on Add Goods Issue to open the Create Goods Issue screen. Specify the details required and click on save button to add a Goods Issue. The Goods Issue feature is available in Tagrain on activation of the Product ...
Can A Goods Receipt Be Done On A Previous Date?
Yes, a Goods Receipt document can have an older date. However, carrying out a Goods Receipt on a previous date will update the stock as of the current date. A previously dated Goods Receipt will not update stocks retrospectively. The Goods Receipt ...
How Do I Add A Good Receipts?
On the Goods Receipt list view, click on Add Goods Receipt to open the Create Goods Receipt screen. Specify the details required and click on save button to add a Goods Receipt. The Goods Receipt feature is available in Tagrain on activation of the ...
Is It Possible To See Inventory Levels Across All Stores?
Yes, it is possible to view inventory across all stores. Comprehensive stock status across all stores can be viewed using the Inventory Report. The report can be filtered to display products which are In Stock, Low on Stock, or at a Critical stock ...
Can System Give An Alert While The Stock Reaches Minimum Inventory Level At The Store?
No, the system does not give an alert when the stock reaches minimum inventory level. However, a comprehensive Inventory Report allows you to check the stock status of items across all stores. The report can be filtered to display products which are ...
Can A User Capture Additional Information For Marketing / Analysis Purpose At The POS While Doing A Transaction?
Yes, the user can capture additional information in the Notes field for marketing / analysis purposes at the Web Register during a transaction. This will be saved when the transaction is completed. Click HERE to know more.
Which Back-Office Inventory Transactions Are Available In Tagrain?
The inventory transactions available in Tagrain are Goods Receipt, Goods Issue, Purchase Order and Stock Transfer. You can also manage Serial and Batch information from the Manage Serial and Batch transaction screen. The Goods Receipt, Goods Issue, ...
How Do I Export Surcharge List?
All surcharges can be exported as an Excel spreadsheet from the Surcharge List View Screen. This exported list will be available on your local machine as an Excel spreadsheet. Click HERE to know more.
Where Can I Download The Excel Template For Surcharge?
The import template can be downloaded from the Surcharge List View Screen. Click on export to download the template with the existing Surcharges. You can edit this sheet to include additional Surcharge or edit the existing ones. Click HERE to know ...
How Do I Add A Surcharge?
On the Surcharge List View Screen click the button Add Surcharge to open the Create Surcharge page. Specify the details required and click the save button to add a Surcharge. Click HERE to know more.
How Do I Export Manufacturer List?
All manufacturers can be exported as an Excel spreadsheet from the Manufacturer List View Screen. Click on export to download all the existing Manufacturers. Click HERE to know more.
Where Can I Download The Excel Template For Manufacturer (Brand)?
The excel template can be downloaded from the Manufacturer List View Screen. Click on export to download the template with the existing Manufacturers. You can edit this sheet to include additional manufacturers OR edit the existing ones. Click HERE ...
How Do I Import A Manufacturer List?
Tagrain does not allow you to import a Manufacturer(Brand) list. However, it does allow you to export the Manufacturer(Brand) list as an Excel spreadsheet from the Manufacturer List view screen. You may use this sheet for reporting purposes. Details ...
How Do I Add A Manufacturer?
On the Manufacturer List View Screen click the button Add Manufacturer to open the Create Manufacturer page. Specify the details required and click on save button to add a Manufacturer. Click HERE to know more.
Can Receipt Template Be Modified?
Yes, the Receipt Template can be modified in Store setup. A receipt template is linked to the POS and all transactions printed from the POS will use the specified receipt template. Click HERE to know more.
How Can I Charge Customer Extra For Delivery Of Some Items?
You can use the surcharge option to charge customers extra for delivery of items. Surcharge is available on the Web Register where the cashier can add the charge to the transaction. Click HERE to know more.
Can A User Change The Price At POS?
Yes, the user can change the price on the fly at POS. Scan the item to add it to the transaction grid and click on the edit icon. This will open the screen to apply discounts (amount or percentage). You can edit the price of the item on this screen. ...
How Do I Disable A Product I’m No Longer Selling?
You can delete the product from the product list screen. Highlight the product to be deleted and click the delete icon at the end of the row. The Serial and Batch Products feature is available on activation of the Serial and Batch Product Management ...
What If I Want To Sell Some Items As A Set Or Bundle?
Composite items are combinations of products sold as one unit. This is a good way to create items which are sold as a bundle. Composite items can be created in the Add Product screen by selecting Composite as an item type. The Composite Products ...
Can I Copy A Product And Just Change The Code And Description?
Yes, you can copy a product and change the code and description. On the product page for every product there is a copy button placed at the end of product row. Click on this copy button to open the create new product page. Change the code and ...
How Many Products Can I Manage Using Tagrain?
Unlimited products can be managed in Tagrain. Tagrain allows you to define different types of products based on their nature and type. While creating a product you need to select the type from the Product Type dropdown list. However, the options in ...
Does Tagrain Support Serial And/Or Batch Managed Products?
Yes, Tagrain allows you to create serial and batch-controlled products. Select the appropriate Product Type when creating a product to create either a serial controlled or a batch-controlled product. The Manage Serial and Batch Product feature is ...
Can I delete a Product Tag?
Yes, you can delete a Product Tag. However, deleting the Product Tag will remove it from all the products. Click HERE to know more.
How Do I Export The Product List?
All the Product data can be exported to an Excel spreadsheet from the Product List View screen. This exported product list will be available on your local machine as an Excel spreadsheet. You can use this sheet to add more Products or remove existing ...
Where Can I Get Template For Product Import?
Clicking on the Export button on the product list page will download the template with the existing products. Edit this template to add new products OR edit the existing ones (you don’t need to import products you aren’t editing). Click HERE to know ...
How do I import Product list?
To import a product list, you will need to first download the template from the Product List View page. Clicking on the export button will download the template with the existing products. Edit this template to add new products OR edit the existing ...
How Do I Add Product Group?
On the Product Group page click the Add Product Group button to open the Create Product Group page. Specify the details required and click on the save button to add the product group. This can also be added directly from the Product creation screen, ...
How Do I Add A Product? (FAQ)
On the Product page click the Add Product button to open the Create Product Screen. Specify the details required on the page, upload the image, and click on the save button to add a product. While creating a product you need to select the type from ...
Can I still sell food items and beverages from a time based menu after its designated time?
Hospitality and Quick Serve Plugin, especially designed for small Cafes and Restaurants, allows you to add efficiency to your Café or Restaurant with modifiers, meal deals and time-based menus. For Example, the Breakfast Menu is a time-based menu. It ...
Can I specify a custom label size for my labels and barcodes in Tagrain?
Yes, you can specify a custom label size for your labels and barcodes in Tagrain. In case you are using a Dymo Label Printer, you must select the Continuous Feed radio button and then select a Label Type from the drop down. Label Type is nothing but ...
Does the Customer Order and Delivery Management Plugin affect my existing data in Tagrain?
The Customer Order and Delivery Management Plugin will only complement your existing data. Activating this Plugin will add to the existing features and functionality of your Tagrain edition. It will allow you to add omnichannel capabilities to the ...
Can I Get To See A Report That Details Fulfilments?
Retailers can now monitor and track the status of Store Pickups and Home Deliveries with the help of Collections and Delivery Order Report. The report displays whether the order is pending or successfully delivered or picked up and can be filtered by ...
Can I Import My Existing Customer Data Into Tagrain?
Yes, you can certainly import the existing Customer data into Tagrain. The data is imported using an Excel sheet for Customer. Similarly the Excel sheet can be used for Supplier, Users, and most other areas. You can export the current data to get the ...
Where can I see how much a customer owes to me (On Account)?
From the Web Register use the list of transactions to find the transaction at the end of the line the actions will allow you to select Pay. This will bring the payment needed to the Transaction screen you can then select the appropriate payment type ...
How Many Customers Can I Manage Using Tagrain?
There is no limit to the number of Customers that you can create and manage in Tagrain. However, there might be some restrictions in defining Credit Limits and setting up additional Payment Types for them, depending upon the Tagrain Edition you are ...
Next page