Introduction

Customer Order and Delivery Management Plugin is a software module that seamlessly integrates with Tagrain and allows retailers like you to further extend the capabilities of your Tagrain edition. 

It allows you to add omnichannel capabilities to the existing Tagrain application. 

This plugin allows for customer orders to be uniquely identified and  customer specific instructions are well captured. The plugin also facilitates in-store pickups. 

Steps to deactivate the Customer Order and Delivery Management Plugin

You can deactivate this plugin either from the plugins screen by clicking the Deactivate button OR can select the plugin for deactivation from the ‘Already Active’ tab in the Purchase Subscription screen. 

Click here to know more about Subscription Management in Tagrain which explains in detail the journey and the process to manage the plugins. 

You can start the process from two places. 

1. From the plugins page select the plugins that you want to activate or deactivate. Clicking on Review & Checkout on the top right of your screen takes you to the Purchase Subscription page where all the plugins will be preselected for activation and deactivation. 

2. Navigate to the admin section on the top right corner of the screen and click on Manage Account. In the screen that opens, click Upgrade button to reach the Purchase Subscription page

Deactivation from the Plugins Page 

In this section, we will look at how to deactivate the “Customer Order and Delivery Management” Plugin in Tagrain.

Step 1. Login to the Tagrain Web application. Navigate to Home > Plugins. The Plugins grid view screen is displayed. Go to the “Active” section. This section will display all the Plugins that you may have activated over the period. You should see the “Customer Order and Delivery Management” Plugin in this section.

Note: You can click “More Details” to read about what this Plugin offers including screenshots and an FAQ section. In case you change your mind, you can click on the “Unselect” button to cancel deactivation.

Step 2. Click the “Deactivate” button on the “Customer Order and Delivery Management” Plugin Tile. Here you will have two choices:

• OK And Continue Selecting

Click this button if you wish to remove more plugins from your existing Tagrain edition. 

• Review And Checkout

Click this button if you wish to remove just this single plugin from your existing Tagrain edition. 

Step 3. Click the “Review and Checkout” button to review your selection. This will bring up the “Purchase Subscription” screen. You can expand the “Plugins to be deactivated” section to read a summary of the Plugin you are going to deactivate along with its annual cost. See: Tagrain Pricing 

Activation from the Manage Account Section 

Navigate to the admin section on the top right corner of the screen and click on Manage Account. In the screen that opens, click Upgrade button to reach the Purchase Subscription page

There are 4 sections on this page.

1. Choose your subscription tab

• This tab lists the plugins that are available for you to activate and include in your subscription. The plugins that you select for activation are added to the Order Summary tab.

2. Already Active tab

• This tab lists all the plugins that are already active in your subscription. You have the option to select these plugins for deactivation. 

• If you are here from the Plugins page, your plugin Customer Order and Delivery Management will already be selected for deactivation 

• If you are here directly from the Manage Account section, you will have to select your plugin Customer Order and Delivery Management for selection. You also have the option to select additional plugins for deactivation. 

• The effect on pricing due to the updated list of plugins can be seen under New Subscription in Cart Details.

3. Order Summary tab

• This section lists all the plugins that have been selected for activation or deactivation. 

• Number of stores considered for the New Subscription pricing is mentioned below every plugin that has been selected for activation

4. Cart Details

• The selected plugin will get added to the New Subscription section of the cart details. 

• Click here to know more about how plugins affect your subscription amount.

Once you have reviewed your order summary in the Order Summary tab, click on Confirm & Pay button in the Cart Detail section. 

Since you are deactivating a pre-paid plugin, AND since there are no refunds or amount adjustments, you will not be required to pay any amount right now. Deactivating a plugin will reduce your subscription amount due from the next billing cycle. 

Please note that the number of stores in your setup affects the overall plugin pricing. 

This is explained with an example below. 

• Let's say your setup has 2 stores and 2 POS

• You are on an Annual Billing Cycle 1st Jan - 31st Dec

• On 5th April you want to deactivate a plugin whose annual price per store is $5.99

• The reduction in your subsequent billing amount  will be 2 X 5.99 X 12 = 143.76 (because there are 2 stores)

Suggested Readings

Customer Orders and Delivery Management Plugin Activation

Customer Orders and Delivery Management Plugin Features

Booking customer orders

Marking Orders for Pickup and Delivery

Managing home deliveries of Customer Orders

Managing store pickup of Customer Orders

Refund and cancellation of Customer Orders

Impact of store pickup and delivery on inventory