Introduction

Tagrain POS is available in 2 editions – Community and Enterprise. As the name specifies the two editions differ in the features and functionalities they have to offer. 

The Community Edition being lighter is best suited for forward looking small retailers having a  single store single POS setup. The Community edition is FREE for life and is limited by allowing you to only execute 1000 POS transactions per month. The community edition also does not come with any of the plugins. Click HERE to know more about Plugins

The Enterprise edition is best suited for mid to large retailers who need more features and / or multi store functionalities. In addition to a multi store functionality, the Enterprise Edition allows you to subscribe to feature enhancing plugins. 

Click HERE to know more about the two editions.

Click HERE to know more about Plugins

Click HERE to know how Plugins affect your subscription amount

Subscription Plans

There are two subscription options or payment plans available in Tagrain. You can either subscribe to a Monthly plan OR on an Annual plan. 

Monthly Plan

The billing cycle is a 30 day cycle at which Tagrain invoices your plan's fees. You will be billed immediately on activation and then on the same day the following months.

Annual Plan

The billing cycle is a 365 day cycle at which Tagrain invoices your plan's fees. You will be billed immediately on activation and then again, every year (365 days) following activation. 

Click HERE  to know more about the two payment options

Tagrain Editions - Community and Enterprise

You sign up for a Tagrain 14-day trial edition before you upgrade to a regular subscribed version. Upon completion of the trial period, you have the choice to either upgrade to the Enterprise Edition OR subscribe to the Community Edition. The Community edition will be FREE for life whereas the Enterprise edition is a paid subscription. 

Subscription Options

The different subscription options and scenarios are explained in the section below. 

Scenario 1. After evaluating trial edition, you subscribe to the Community Edition

Scenario 2. After evaluating trial edition, you subscribe to the Enterprise Edition

Scenario 3. You upgrade from the Community Edition to the Enterprise Edition

Scenario 4. You upgrade your existing Enterprise Edition to add/remove Stores/POS and/or activate/deactivate plugins

We will cover all the scenarios mentioned above in the sections below to give you a fair understanding of how the subscription calculations are performed in Tagrain. 

After evaluating Trial edition, you subscribe to the Community Edition

Once you are done evaluating Tagrain in the trial period, you have the option to either upgrade to the Enterprise or subscribe to the Community edition. Let’s presume that you are subscribing to the Community edition.

Community edition is Free for life and works for a single store single POS setup with no plugins. It only allows for  1000 transactions per month. You however, get free access to the entire help portal that includes hundreds of articles, guides and videos. 

Being Free for life, there is no subscription price applicable. You can always upgrade to the Enterprise edition from the Community edition. 

During the trial period you get to evaluate the Enterprise edition. To better understand the capabilities of Tagrain you may have created additional stores, POS and activated a few plugins. 

Note: The plugin Hospitality and Fine Dining is included in both - Community and Enterprise edition. You can activate the plugin from the Plugins page or from the Choose your subscription tab in the purchase subscription page. 

You can subscribe to the community edition by clicking on the subscription plans link on the top banner of your screen which will open a pop up comparing the two editions - Community and Enterprise. 

Clicking on Choose Community will come up with a pop up screen that tells you about the benefits of the Community edition as well as the things that you miss out.

Clicking Next on the pop up screen will take you to another pop up screen that gives you the option to delete the sample data that came with the application OR the data that you would have created as part of the evaluation process.

Clicking on Confirm Community Edition will take you to the Purchase Subscription page where you can select Community as your edition of choice.

Though optional, you have the option to to delete the sample data that came with the application OR the data that you would have created as part of the evaluation process.

Once you decide to subscribe to the Community edition, the application scales down the application by asking you to remove additional stores / POS terminals, converting all products to standard products, etc. 

After evaluating trial edition, you subscribe to the Enterprise Edition

Once you are done evaluating Tagrain in the trial period, you have the option to either upgrade to the Enterprise edition or subscribe to the Community edition.

Subscribing to the Enterprise edition not only allows you to add additional Stores and POS terminals, but it also allows you to subscribe to feature enhancing plugins. The Enterprise edition and the plugins are designed in a manner that you only pay for the features that you really need. 

Tagrain does not follow the one-size-fits-all philosophy. 

You can subscribe to the Enterprise edition by clicking on the subscription plans link on the top banner of your screen which will open a pop up comparing the two editions - Community and Enterprise. 

Clicking on Continue will take you to the Purchase Subscription page where you can select Enterprise as your edition of choice.

Alternatively, 

1. Navigate to the admin section on the top right corner of the screen and click on Manage Account. 

2. In the screen that opens, click Choose Subscription button to reach the Purchase Subscription page

3. There are 4 sections on this page

1. Choose your subscription tab 

• In this section the Stores and POS that you would have created as a part of the evaluation are defaulted. You have the option to increase or decrease their count

• This section also lists all the plugins that are available for you to activate and include in your subscription 

Note: The plugin Hospitality and Fine Dining is included in both - Community and Enterprise edition. You can activate the plugin from the Plugins page or from the Choose your subscription tab in the purchase subscription page. 

The plugin Multiple Units of Measure, once activated, cannot be deactivated. 

• Changing the Store and POS count will add the updated count to the Order Summary tab. Similarly, the plugins that you select for activation are also added to the Order Summary tab

2. Already Active tab

• In this section all the plugins that you would have activated are listed

• You have the option to select them for deactivation

• Plugins selected for deactivation get added to the Order Summary tab

3. Order Summary tab

• This section lists all the plugins that have been selected for activation. The number of stores affect the total plugin pricing. This is mentioned below every plugin that has been selected for activation

• This section also lists the plugins that have been selected for deactivation

4. Cart Details

• If you are subscribing to Tagrain for the first time, you will have the option to select the payment plan of your choice - Annual or Monthly. This is a one time option and once set cannot be changed. 

• Since you are subscribing for the first time, the Cart Details only show the New Subscription details. Returning customers get to see their existing subscription as well as their new subscription, in case they are updating their subscription for Store / POS count or the plugins that have to be activated / deactivated. 

• As you can see:

• Only POS are charged for and Stores are for free

• Plugin prices are based on the number of stores. In this example there are 2 stores. The price of the plugin Serial and Batch Product Management is 2 X (5.99 X 12) = 143.76

• All plugin prices are calculated in the same manner 

Clicking on Buy Enterprise will take you to the payment page to complete the payment process. 

You upgrade from Community Edition to Enterprise Edition

As your business grows, so do the expectations from the retail application. Tagrain makes it very simple and easy for Community edition users to upgrade to Enterprise edition. 

When Community edition users upgrade to Enterprise edition, they need to pay for the POS terminals and the plugins they select for improved efficiencies. As mentioned earlier, plugin pricing is based on the number of stores that you have in your setup. 

You can upgrade from two places. 

1. From the plugins page select the plugins that you want to activate. Clicking on Review & Checkout on the activation pop up takes you to the Purchase Subscription page where all the plugins will be preselected for activation. You can select additional plugins for selection or remove the selections.

2. Navigate to the admin section on the top right corner of the screen and click on Manage Account. In the Subscription screen that opens, click Upgrade button to reach the Purchase Subscription page

If you have navigated to this page from the plugins page, the plugins that you had selected for activation will be pre-selected for activation. You can select additional plugins for selection or remove the selections. 

And if you have navigated to this page from the Manage Account section, you will have the option to select the plugins for activation. 

Note: The plugin Hospitality and Fine Dining is included in both - Community and Enterprise edition. You can activate the plugin from the Plugins page or from the Choose your subscription tab in the purchase subscription page. 

The plugin Multiple Units of Measure, once activated, cannot be deactivated. 

3. There are 4 sections on this page

1. Choose your subscription tab 

• In this section you can increase the Stores and POS count that you want to subscribe to. 

• This section also lists all the plugins that are available for you to activate and include in your subscription 

• Changing the Store and POS count will add the updated count to the Order Summary tab. Similarly, the plugins that you select for activation are also added to the Order Summary tab

2. Already Active tab

• Since you are upgrading from Community to Enterprise, this tab will not list any plugins. 

3. Order Summary tab

• This section lists all the plugins that have been selected for activation. The number of stores affect the total plugin pricing. This is mentioned below every plugin that has been selected for activation

4. Cart Details

• Since  you are subscribing to Tagrain for the first time, you will have the option to select the payment plan of your choice - Annual or Monthly. This is a one time option and once set cannot be changed. 

• Similarly, the Cart Details only show the New Subscription details. Returning customers get to see their existing subscription as well as their new subscription, in case they are updating their subscription for Store / POS count or the plugins that have to be activated / deactivated. 

• As you can see:

• Only POS are charged for and Stores are for free

• Plugin prices are based on the number of stores. In this example there are 2 stores. The price of the plugin Serial and Batch Product Management is 2 X (5.99 X 12) = 143.76

• All plugin prices are calculated in the same manner 

• Should you change your mind, you always have the option to click on Stay on Community, which will roll back all the selections and revert you to Community Edition

• Clicking on Buy Enterprise will take you to the payment page to complete the payment process. 

You upgrade your existing Enterprise Edition

Upgrading your Enterprise edition means that you are updating your existing Store / POS count and/or activating/deactivating plugins. 

The entire upgrade process is done from one single page - the Purchase Subscription page. 

You can start your upgrade process from two places. 

1. From the plugins page select the plugins that you want to activate or deactivate. Clicking on Review & Checkout on the top right of your screen takes you to the Purchase Subscription page where all the plugins will be preselected for activation. You can select additional plugins for selection or remove the selections.

2. Navigate to the admin section on the top right corner of the screen and click on Manage Account. In the screen that opens, click Upgrade button to reach the Purchase Subscription page

If you have navigated to this page from the plugins page, the plugins that you had selected for activation will be pre-selected for activation. You can select additional plugins for selection or remove the selections. 

And if you have navigated to this page from the Manage Account section, you will have the option to select the plugins for activation. 

Note: The plugin Hospitality and Fine Dining is included in both - Community and Enterprise edition. You can activate the plugin from the Plugins page or from the Choose your subscription tab in the purchase subscription page. 

The plugin Multiple Units of Measure, once activated, cannot be deactivated. 

3. There are 4 sections on this page

1. Choose your subscription tab

• In this section you can increase the Stores and POS count that you want to subscribe to. Changing the Store and POS count will add the updated count under New Subscription in Cart Details.

• Choose your subscription tab also lists the plugins that are available for you to activate and include in your subscription. The plugins that you select for activation are added to the Order Summary tab.

• The effect on pricing due to updated store / pos count and updated list of plugins can be seen under New Subscription in Cart Details.

2. Already Active tab

• This tab lists all the plugins that are already active in your subscription. You have the option to select these plugins for deactivation. 

3. Order Summary tab

• This section lists all the plugins that have been selected for activation or deactivation. 

• Number of stores considered for the New Subscription pricing is mentioned below every plugin that has been selected for activation

4. Cart Details

• The Cart Details has 3 sections; Subscription Period, Existing Subscription and New Subscription

• Subscription Period:

• Depending whether your subscription plan is Annual or Monthly, the start date and next renewal date for your subscription is displayed here. 

• Existing Subscription:

• Lists the number of Stores and POS that are currently active in your subscription.

• The plugins and their associated pricing based on the number of stores currently active. 

• New Subscription:

• Lists the total number of Stores and POS that you will have

• The plugins and their associated pricing based on the number of stores that you will have. 

Subscription Amount Calculation 

Plugins are available for activation for both Community and Enterprise edition users. A Community user automatically upgrades to an Enterprise when subscribing to plugins, except the number of POS terminals they want to have in their environment. 

If you are already an Enterprise user, activating a Plugin will increase your subscription amount for your next billing cycle. The increase in amount depends on four factors: 

1. Billing frequency - Annual or Monthly

2. Subscription price of the selected plugin

3. Number of stores in your environment

4. Number of licenses purchased

The section below explains how a plugin subscription will affect your billing amount. 

Let's say you start on (11th Apr ‘23) with 2 STORES, 2 POS (each @ 348 / POS Billed Annually) and 3 Plugins (each plugin @ 35.88, 71.88 and 71.88 / Store Billed Annually). Your subscription amount will be:

2 STORES @ 0 = 0 (because the stores are free)

2 POS 

2 X 348 = 696

Multiple Units of Measure

2 X 35.88 = 71.76

Serial and Batch Product Management

2 X 71.88 = 143.76

Variant and Composite Product Management

2 X 71.88 = 143.76

Total: 696 + 359.28 = 1055.28

The amounts and currency mentioned here are for representational purposes only.

A few days later on 3rd Mar ’22  (21 Apr ‘23) you want to activate another plugin Sales Target Management which is priced at $5.99 X 12 = 71.88 / Store Billed Annually

Keeping in mind that the number of stores affect the plugin pricing, the new subscription amount will be calculated as detailed below:

2 STORES @ 0 = 0 (because the stores are free)

2 POS 

2 X 348 = 696

Multiple Units of Measure

2 X 35.88 = 71.76

Serial and Batch Product Management

2 X 71.88 = 143.76

Variant and Composite Product Management

2 X 71.88 = 143.76

Sales Target Management 

2 X 71.88 = 143.76

Total: 696 + 71.76 + 143.76 + 143.76 + 143.76  = 1199.04

The amounts and currency mentioned here are for representational purposes only.

Since the number of stores are the same, there is no change in the pricing for the existing plugins. We only add the price of the additional plugin - Sales Target Management 

While 1199.04 is the subscription amount that you will pay from your next billing date, the amount payable NOW is calculated based on the number of days from the plugin activation date (today - 11th Apr) to the next billing date (21st Apr ‘2024) of your Tagrain subscription. 

This means that the application will prorate the “amount payable now” from today to the start of the next billing cycle. In this example there are 355 days between today and the next billing date. 

The amount that you need to PAY NOW will be (143.76/365) X 355 = 139.43

However, at the start of your next subscription cycle on 21st Apr ‘24 your subscription amount will be $696 +($71.76+$143.76+$143.76+$143.76)=1199.04

Let’s say you activate a license based plugin - Scan and Order. 

Keeping in mind that the number of licenses affect the plugin pricing, the new subscription amount will be calculated as detailed below:

2 STORES @ 0 = 0 (because the stores are free)

2 POS 

2 X 348 = 696

Multiple Units of Measure

2 X 35.88 = 71.76

Serial and Batch Product Management

2 X 71.88 = 143.76

Variant and Composite Product Management

2 X 71.88 = 143.76

Sales Target Management 

2 X 71.88 = 143.76

Scan and Order 

1 X 35.88 = 35.88

Total: 696 + 71.76 + 143.76 + 143.76 + 143.76 + 35.88  = 1234.92

The number of Stores remained the same, however, a new license based plugin - Scan and Order was activated, resulting in a change in the overall pricing. We will only add the price of the additional plugin - Scan and Order

If we add one more license the increase in the subscription amount will be:

Scan and Order 

2 X 35.88 = 71.76

Similarly deactivating a Plugin will decrease your subscription amount for your next billing cycle. 

Please Note: A deactivated plugin will remain active till the end of the current subscription period and will only get deactivated at the end of the subscription cycle. 

This further means that the subscription amount of the plugin is neither refunded nor adjusted in the current billing cycle. The change would reflect in the subsequent billing cycle.

The Purchase Subscription page not only allows you to:

• Activate or deactivate your plugins, 

• Add / remove Stores 

• Add / remove POS terminals

• Increase or decrease plugin licenses 

The Cart Details on the purchase subscription page, clearly depicts the change to your subscription amount as you update your stores, POS and plugins. 

The article Subscribe to Tagrain explains how the plugin pricing is affected by changing the number of Stores. 

Suggested Readings

Welcome To Tagrain

Start Your Free Tagrain Trial Account

Setup Your Tagrain Account

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