Refund Using Multiple Credit/Debit Cards - Windcave
In this article we will cover the steps to process a refund where the payment was made using multiple Credit/Debit cards using the Windcave Payment Device.
Please Note - Tagrain Windcave Payment Processor has been tested with the CHU200T. However, if you intend to use a different device then please contact us in advance to confirm compatibility with Tagrain.
Windcave Device CHU200TCertifications & CompliancePCI PTS 6.x compliant with PCI P2PE, EMVCo L1 & L2 Contact and Contactless security requirements to keep your transactions secure and reduce your compliance costs. The Windcave Payment Processor plugin comes free with Tagrain. Activating this plugin will have no impact on your existing subscription. See: Subscription Management in Tagrain |
Introduction
Windcave Payment Processor plugin is a software module that seamlessly integrates with Tagrain POS and allows you to offer a quick, seamless and secure payment experience to your customers. Once set up, cashiers can take credit and debit card payments from customers at the POS using the Windcave Payment Device. This integration helps your cashier by removing the need to manually enter the amount and card details at the POS. See: Features of the Windcave Payment Processor Integration Plugin.
Available in numerous countries including the USA, Canada, and the Great Britain, Windcave Payment Processor Integration plugin allows you to accept normal and contactless NFC credit and debit card payments from all major brands using the Windcave Payment Device.
The Windcave Payment Processor plugin comes free with Tagrain. Activating this plugin will have no impact on your existing subscription. See: Subscription Management in Tagrain
Prerequisites
The only prerequisite to collect credit and debit card payments using Windcave is to add Windcave as a payment type in Tagrain.
Subscribing to Windcave Payment Processor Integration plugin is a multi-step process.
- Activate the plugin
- Configure the Windcave Payment Type
- Map the Windcave Payment Device to your POS terminal
For more details, refer to the article: Windcave Payment Processor Integration Plugin Activation
Steps to refund payment using multiple credit / debit cards
The steps explaining how to refund credit / debit card payments using Windcave as the Payment Type are explained below:
Select the transaction that needs to be refunded from the Recent Sales screen and click the Refund button to open the Refund Transaction screen.
Click the Pay button on the Refund Transaction screen to reach the Payment screen. The entire amount to be refunded is displayed in the Amount To Pay field.
On the Payment screen, click the Windcave button, to refund the Credit/Debit card payment.
Since the payment was made using 2 separate cards, the application prompts you to specify the card you want the refund amount to be returned to.
Note - On the Select Transaction pop up screen you will only be able to select one card at a time.
Select the first card and then click OK to process the refund. The acknowledgement is sent to the Windcave Payment Device. The Windcave Payment Device will display the Refund Amount on the screen.
Cashier needs to press the Green OK button to approve the amount and process the refund.
In case of a Refund, the customer is neither required to insert, tap, or swipe the card nor is required to type the Card PIN anywhere to authorise the refund
In the original sale transaction the payment was split and collected using 2 different cards the application would take you back to the payments screen to refund the remaining amount.
Select the second card and then click OK to process the refund. The acknowledgement is sent to the Windcave Payment Device. The Windcave Payment Device will display the Refund Amount on the screen.
Cashier needs to press the Green OK button to approve the amount and process the refund.
In case of a Refund, the customer is neither required to insert, tap, or swipe the card nor is required to type the Card PIN anywhere to authorise the refund
A screenshot of the Payment Section on the Sale Transaction Receipt shows that a payment of $10 was made using the first card and a payment of 8.67 was made using the second card.
The refund processed will reflect on two places:
On the Recent Sales screen
On the Transaction Receipt
The screenshot above depicts that the amount of $10 and $8.67 has been returned to the card used on the Windcave Payment Device.
In case of a Refund, the customer is not required to insert, tap, or swipe the card to approve the refund.
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