Void a payment made using Windcave (From the Payment Screen)

In this article we will cover the steps to void a Windcave payment.

Please Note - Tagrain Windcave Payment Processor has been tested with the CHU200T, If you intend to use a different device then please contact us in advance to confirm compatibility with Tagrain.

Windcave Device CHU200T

Certifications & Compliance

PCI PTS 6.x compliant with PCI P2PE, EMVCo L1 & L2 Contact and Contactless security requirements to keep your transactions secure and reduce your compliance costs.

The Windcave Payment Processor plugin comes free with Tagrain. Activating this plugin will have no impact on your existing subscription. See: Subscription Management in Tagrain

Introduction

Windcave Payment Processor plugin is a software module that seamlessly integrates with Tagrain POS and allows you to offer a quick, seamless and secure payment experience to your customers. Once set up, cashiers can take credit and debit card payments from customers at the POS using the Windcave Payment Device. This integration helps your cashier by removing the need to manually enter the amount and card details at the POS.

Available in multiple countries including the USA, Canada, and Great Britain, Windcave Payment Processor Plugin allows you to accept normal and contactless NFC credit and debit card payments from all major brands.The Windcave Payment Processor Plugin comes free with Tagrain. Activating this plugin will have no impact on your existing subscription. See: Subscription Management in Tagrain

Prerequisites

The only prerequisite to collect credit and debit card payments using Windcave is to add Windcave as a payment type in Tagrain.

Subscribing to Windcave Payment Processor Integration plugin is a multi-step process.

Activate the plugin
Configure the Windcave Payment Type
Generate Windcave Payment Device ID

For more details, refer to the article: Windcave Payment Processor Plugin Activation

Introduction

Payment Type(s) are the different ways a customer pays for the purchases made on the Point of Sale terminal. Cash, Credit Card, Gift Card, On Account, Loyalty, Store Credit, etc. are some examples of Payment Types.

However, at times you may be required to void a payment type. For example while making payment a customer may change his mind and opt for a different payment method. This is simple, as the application allows the cashier to flip to a different payment method in a matter of seconds.

Please Note: You can only void a Windcavet payment in case where a part payment is made.

Let us consider a similar transaction to demonstrate how to void a Windcave Payment.

Steps to void a Windcave payment

With multitude of sale transactions performed everyday sometimes the cashier may be required to void a payment. A cashier may cancel a payment that has been authorised but not settled through a Credit / Debit Card account.

A payment can only be voided only when it has been authorised but has not been settled through a Credit / Debit Card account.

The steps explaining how to void a payment made using Windcave are explained below:

Please Note: For the purpose of this article, we are focusing on how to void a Windcave payment.

Scan a few products to the transaction grid and click the Pay button to reach the Payment screen.

On the Payment screen, you should see Windcave listed as one of the payment methods.

Click the Windcave button, to receive the credit/debit card payment via the Windcave payment processor.

Edit the Amount To Pay field to enter the amount that the customer wants to pay using the Credit / Debit Card.

In this illustration we have specified 5.17 as the Amount to Pay.

Please Note: You can only void a Windcavet payment in case where a part payment is made.

Click the OK button, to send the payment request on the Windcave Payment Device.

The Windcave Payment Device will display the Amount To Pay on the screen. Your customer can either insert, tap, or swipe the EMV card on the Windcave Payment Device.

Ask the customer to type the card pin number and press the Green OK button to authorise the payment.

The screenshot below depicts that a payment of $5.17 was authorised using the Windcave Payment Device and the Amount To Pay field will now reflect the remaining amount to be paid.

Since the customer has made a part payment the application would take you back to the payments screen to collect the balance amount.

Before the transaction is paid in full, the customer decides to opt for a different payment method.

In this scenario, you can click the Delete symbol displayed against the row displaying the Payment Type as Windcave. This will void the Windcave payment.

A payment can only be voided only when it has been authorised but has not been settled through a Credit / Debit Card account.

Void a payment made using Windcave (From the Payment Screen)

Void a payment made using Windcave (From the Payment Screen)

Windcave Device CHU200T

Certifications & Compliance

Introduction

Prerequisites

Introduction

Steps to void a Windcave payment

Suggested Readings

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