Do I Get A Refund Or Is The Amount Adjusted In My Subscription Billing When A Plugin Is Deactivated?

Do I Get A Refund Or Is The Amount Adjusted In My Subscription Billing When A Plugin Is Deactivated?

Introduction

Tagrain is available in 2 editions – Community and Enterprise. As the name specifies the two editions differ in the features and functionalities they have to offer. 


Community Edition

This edition being lighter is best suited for forward looking small retailers having a  single store single POS setup. It is FREE for life and comes with some limitations. It is limited by allowing you to only execute 1000 POS transactions per month and it also does not come with any of the plugins. You however, get free access to the entire help portal that includes hundreds of articles, guides and videos.


Enterprise Edition

This edition is best suited for mid to large retailers who need more features and / or multi store functionalities. It not only lets you add additional Stores and POS terminals, but it also allows you to subscribe to feature enhancing plugins and comes in two payment options – Monthly Payment Plan OR on an Annual Payment Plan. 


Plugin Deactivation

We are sorry, No. The billing cycle of plugins is designed in a manner that it matches the billing cycle of your base Tagrain subscription. If for some reason you deactivate a plugin during the billing cycle, the plugin remains active till the end of the current billing cycle. 


Since the deactivation of a plugin is not immediate, there are no refunds for the balance payment. It is for the same reason, the balance amount is also not adjusted in the subsequent billing cycles. 


Let us try and explain this in more detail. 


You will be billed immediately on activation; the amount and frequency will depend on whether you decide to be billed monthly or annually. Also, Tagrain bills in advance. This means that the invoice you pay each month (or year) covers the current and upcoming month / year and not the previous ones.


Subscription Plans

There are two subscription options or payment plans available in Tagrain. You can either subscribe to a Monthly plan OR on an Annual plan. 


Monthly Plan

The billing cycle is a 30 day cycle at which Tagrain invoices your plan's fees. You will be billed immediately on activation and then on the same day the following months.


Annual Plan

The billing cycle is a 365 day cycle at which Tagrain invoices your plan's fees. You will be billed immediately on activation and then again, every year (365 days) following activation. Click HERE to know more about the pricing of these two editions

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