Introduction

Clover Connect Payment Processor Integration Plugin is a software module that seamlessly integrates with Tagrain and allows you to offer a quick, seamless and secure payment experience to your customers.

Upon successful integration, cashiers can take credit and debit card payments from customers at the POS. This integration helps your cashier save the hassle of manually entering the amount and card details at the POS.

In this article, we will explain how to refund a sale done using Clover Connect as the payment type.

Prerequisites

The only prerequisite to refund credit and debit card payments using Clover Connect is to add Clover Connect as a payment type in Tagrain.  

Steps to refund payment using Clover Connect

The steps explaining how to refund credit card payments using Clover Connect as the Payment Type are explained below:  

Click HERE if you are looking for a detailed article on: How to refund a completed sale?

Select the transaction that needs to be refunded from Recent Sales and click Pay. 

On the Payment Screen, click the Cards button, to refund the credit card payment. 

In case of a Refund, the customer is not required to either tap, insert or swipe the card to approve the refund. 

Once the refund has been processed, the cashier will have to select one of the three options. 

• Print Customer and Merchant Copy

• Only print Customer Copy

• Don’t print anything on the payment device 

Depending upon the selection made, a credit card refund receipt is printed on the Clover Connect device. 

Please Note: This receipt is in addition to the standard transaction receipt that is printed from Tagrain POS. 

Click OK to complete the refund. Upon successful refund a transaction receipt is generated which can be printed.