Refund Involving Windcave

Refund Involving Windcave



In this article:


We will cover the steps explaining how to refund credit card payments using Windcave as the Payment Type.


Please Note - Tagrain Windcave Payment Processor has been tested with the CHU200T, If you intend to use a different device then please contact us in advance to confirm compatibility with Tagrain.



Introduction

Windcave Payment Processor  plugin is a software module that seamlessly integrates with Tagrain POS and allows you to offer a quick, seamless and secure payment experience to your customers. Once set up, cashiers can take credit and debit card payments from customers at the POS using the Windcave Payment Device. This integration helps your cashier by removing the need to manually enter the amount and card details at the POS. 


Available in multiple countries including the USA, Canada, and Great Britain, Windcave Payment Processor Plugin allows you to accept normal and contactless NFC credit and debit card payments from all major brands.The Windcave Payment Processor Plugin comes free with Tagrain. Activating this plugin will have no impact on your existing subscription.


Prerequisites

The only prerequisite to collect credit and debit card payments using Windcave is to add Windcave as a payment type in Tagrain.  



Subscribing to Windcave Payment Processor Integration plugin is a multi-step process. 

  • Activate the plugin

  • Configure the Windcave Payment Type

  • Generate Windcave Payment Device ID


For more details, refer to the article: Windcave Payment Processor Plugin Activation 



Steps to refund payment using Windcave

The steps explaining how to refund credit card payments using Windcave as the Payment Type are explained below:  


Select the transaction that needs to be refunded from the Recent Sales screen and click the Refund button to open the Refund Transaction screen.



Click the Pay button on the Refund Transaction screen to reach the Payment screen. You will notice that in case of a Refund the Amount to Pay is a negative value.


On the Payment screen, click the Windcave button, to refund the Credit/Debit card payment. 




For walk-in customers who are not registered, the refund can be processed either in Cash or Credit Card or Gift Card. For registered customers, additional options like Loyalty, Store Credit and On-Account are enabled. 



When you click the Windcave button, the Amount To Pay is pre populated with -$10.17. This is the amount that was collected using the Windcave Payment Device in the original sale transaction and can be clearly seen under the Payments Tab on the Recent Sales screen.




The amount of $10.17 was collected using the Windcave Payment Device in the original sale transaction. This can be seen on the Recent Sales screen on the Payments tab. 





Click OK to process the refund. The acknowledgement is sent to the Windcave Payment Device. 


The Windcave Payment Device will display the Refund Amount on the screen. 


Cashier needs to press the Green OK button to approve the amount and process the refund.


In case of a Refund, the customer is neither required to insert, tap, or swipe the card nor is required to type the Card PIN anywhere to authorise the refund


In this illustration we have refunded the entire amount, as can be seen in the refund transaction receipt.



A refund sale transaction receipt is printed when the refund is successfully processed.



If the switch Separate Receipt For Credit Card is flipped ON, a credit card refund transaction receipt is printed in addition to the regular refund transaction receipt. 



The receipt printed from the Windcave device will only reflect refunds made through a credit card and a debit card. If the refund is made using other payment types, it will reflect on the regular transaction receipt generated at the POS terminal. 



Tip - The Refund made using the Windcave Payment Device will reflect at 2 different places.


  1. On the Transaction Receipt screen

  2. On the Recent Sales screen


Click the ADD NEW SALE button and you will be taken back to the POS transaction screen to start a new transaction.





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