Introduction

Windcave Payment Processor  plugin is a software module that seamlessly integrates with Tagrain POS and allows you to offer a quick, seamless and secure payment experience to your customers. Once set up, cashiers can take credit and debit card payments from customers at the POS using the Windcave Payment Device. This integration helps your cashier by removing the need to manually enter the amount and card details at the POS.

Prerequisites

The only prerequisite to collect credit and debit card payments using Windcave is to add Windcave as a payment type in Tagrain.  

Baseless Refund

When a customer walks into one of your Tagrain Stores and asks for a refund, you can run into a situation where he doesn’t have the original transaction receipt with him. The refund that you process in this situation is called a baseless refund.

Steps to perform a Baseless Refund

Scan the products to be refunded and click the Pay button on the Refund Transaction screen to reach the Payment screen.

Change Quantity to -1 for all the products to be refunded. To edit the quantity of the sale product, tap on the quantity field against the product in the transaction grid. This will open up the Edit Quantity popup window. Here you can suffix the – sign to decrease the product quantity.

You need to repeat the step for all the products in the transaction grid. 

Click the Pay button on the Refund Transaction screen to reach the Payment screen

Edit the Amount To Pay field to enter the amount that is to be refunded using the Windcave Payment Processor and then click the Windcave button, to refund the Credit/Debit card payment. 

For illustration we have specified -$10.17 as the amount to be refunded using the Windcave Payment Processor. Click OK to refund the payment.

The Windcave Payment Device will display the refunded amount on the screen

Insert, tap, or swipe the EMV card on the Windcave Payment Device and ask the customer to type the card pin number to authorise the refund. 

Press the Green OK button to approve the amount and process the refund.

Note - In case of a Baseless Refund, the customer is required to  tap, insert or swipe the card  and then type the Card PIN anywhere to authorise the refund.

Any payment made via the Windcave will only be returned to the Windcave account.

A refund sale transaction receipt is printed when the refund is successfully processed. 

Click the ADD NEW SALE button and you will be taken back to the POS transaction screen to start a new transaction.