Introduction

Elavon Payment Processor  plugin is a software module that seamlessly integrates with Tagrain POS and allows you to offer a quick, seamless and secure payment experience to your customers. Once set up, cashiers can take credit and debit card payments from customers at the POS using the Elavon Payment Device. This integration helps your cashier by removing the need to manually enter the amount and card details at the POS. 

Prerequisites

The only prerequisite to collect credit and debit card payments using Elavon is to add Elavon as a payment type in Tagrain.  

Payment Type(s) are the different ways a customer pays for the purchases made on the Point of Sale terminal. Cash, Credit Card, Gift Card, On Account, Loyalty, Store Credit, etc. are some examples of Payment Types.  

However, at times you may be required to void a payment type. For example while making payment a customer may change his mind and opt for a different payment method. This is simple, as the application allows the cashier to flip to a different payment method in a matter of seconds. 

Please Note: You can only void a Elavont payment in case where a part payment is made.

Let us consider a similar transaction to demonstrate how to void a Elavon Payment.

Steps to void a Elavon payment

With multitude of sale transactions performed everyday sometimes the cashier may be required to void a payment. A cashier may cancel a payment that has been authorised but not settled through a Credit / Debit Card account. 

The steps explaining how to void a payment made using Elavon are explained below: 

Please Note: For the purpose of this article, we are focusing on how to void a Elavon payment. 

Scan a few products to the transaction grid and click the Pay button to reach the Payment screen. 

On the Payment screen, you should see Elavon listed as one of the payment methods. 

Click the Elavon button, to receive the credit/debit card payment via the Elavon payment processor. 

Edit the Amount To Pay field to enter the amount that the customer wants to pay using the Credit / Debit Card. In this illustration we have specified $28.70 as the Amount to Pay.

Click the OK button, to process the payment using the Elavon Payment Device.  

The screenshot below depicts that a payment of $28.70 was authorised using the Elavon Payment Device.

Please Note: We have mapped all debit and credit cards payments to be collected via Elavon. 

Since the customer has made a part payment the application would take you back to the payments screen to collect the balance amount $100. (Refer to the screenshot below) 

Before the transaction is paid in full, the customer decides to opt for a different payment method. In this scenario, you can click the Delete symbol displayed against the row displaying the Payment Type as Elavon. This will void the Elavon payment. 

Please Note: In the article: Add Elavon as a Payment Type we have mapped all debit and credit cards payments to be collected via Elavon. 

Suggested Readings

How can I find the device ID for my Elavon payment device?

Add Elavon as Payment Type

Elavon Payment Processor Plugin Activation

Elavon Payment Processor Plugin Features

Sale Using Multiple Credit Cards - Elavon

Refund Using Multiple Credit Cards - Elavon

Subscription Management in Tagrain